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Amazon Technical Account Manager - ISV ES ANZ Australia, New South Wales, Sydney 987995028
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Key job responsibilities
Every day will bring new and exciting challenges on the job while you:• Act as a single point of contact to Enterprise Accounts
• Understand your customers outcomes and business goals
• Make AWS service improvement recommendations that fit with your customer strategy and architecture
• Evaluate, analyze and present periodic reviews of operational performance to customers
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Champion and advocate for customer requirements within AWS (e.g. feature request)
• Participate in customer requested meetings (onsite or via phone)
• Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Share knowledge and innovate with some of the leading technologists around the world
• Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
• Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS
• Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
• Software Engineering, SRE and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.
• 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.
PREFERRED QUALIFICATIONS
• Computer Science or Math background. - Working knowledge of software development practices and technologies
• Experience working with AWS technologies
• Solid understanding of technology budget management
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