Job Description :
What you’ll do:
- Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email
- Provide excellent, dedicated, and proactive support service
- Perform deep problem investigation into system logs and behavior
- Provide technical guidance and solutions to the company’s customers and partners, problem reproduction, and lab simulations
- Work with higher tier support teams and travel to customer sites according to need
- Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success
Requirements :
What you should have:
- Strong knowledge of Linux system administration and operation
- Strong knowledge in Wireshark
- Strong hands-on working knowledge of TCP/IP networks , packet-sniffing, and traffic generation
- Experienced in customer care working with CRM systems
- Graduate/Diploma in Computer Science/Electrical/Electronic Engineering
Advantages:
- Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc.
- Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing
- At least basic knowledge in SNMP to prepare the query for SNMPGET and SNMPWALK
- Experience working directly with ISPs, mobile operators, cable operators
If you are interested in this role, please send us your resume