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Allot Global Technical Support Engineer 
Colombia, Bogota, Capital District 
986571584

04.07.2024

Job Description :

What you’ll do:

  • Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email
  • Provide excellent, dedicated, and proactive support service
  • Perform deep problem investigation into system logs and behavior
  • Provide technical guidance and solutions to the company’s customers and partners, problem reproduction, and lab simulations
  • Work with higher tier support teams and travel to customer sites according to need
  • Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success

Requirements :

What you should have:

  • Strong knowledge of Linux system administration and operation
  • Strong knowledge in Wireshark
  • Strong hands-on working knowledge of TCP/IP networks , packet-sniffing, and traffic generation
  • Experienced in customer care working with CRM systems
  • Graduate/Diploma in Computer Science/Electrical/Electronic Engineering

Advantages:

  • Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc.
  • Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing
  • At least basic knowledge in SNMP to prepare the query for SNMPGET and SNMPWALK
  • Experience working directly with ISPs, mobile operators, cable operators

If you are interested in this role, please send us your resume