SAP SAP Academy Services & Consulting-Technical Quality 

Mexico, Nuevo León 

986114149

implement, integrate, and operate their software, including continuous improvement, quality management,

problem solving and knowledge transfer.

consists of classroom-based learning including rotation opportunities with a predefined focus role within the

Throughout the Program you will build the foundations needed for success in the Customer Services & Delivery

and cloud landscapes, and delivers on promises and expected outcomes. Premium Engagement offerings have

responsible for the overall delivery of contracted services and building long-lasting engagements across the

• Strong customer engagement skills to develop into a Trusted Advisor within an large, enterprise client

• Service delivery understanding and value-management mindset, with focus on project-managing PE

services delivery as TQM: resourcing, staffing, scope mgmt, risk and issues mgmt, escalation

• Understanding an overall enterprise architecture across private cloud, SaaS, and on-premise solutions

including integration

• Business acumen and business understanding: ACV (annual contract value) contract renewal,

• Working as a core member of a virtual account team and orchestrating cross-account internal

• Analysis of customer situation and requirements, including business requirements, program/project, IT,

transformational, architecture, development, infrastructure, and operational topics

• Engagement governance, executive reporting & presentations,

• Gain or have previous experience in design, implementation, and change management projects

• Facilitation, negotiation, and de-escalation skill

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

• Bachelor’s degree, or equivalent tertiary study

• 0-3 years' work experience with customer facing roles

• Team player with ability to work independently and take ownership of assigned tasks

• Good listener with excellent communication skills, empathetic, collaborative

• Resourceful self-starters with strong interpersonal skills who are eager learners

• Interested in technology, innovation, and how digital platforms can solve business challenges

• Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage

EXPECTATIONS AND TASKS

• Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and

delivers according to service specifications

• Conduct job rotations relevant to the intended role with various teams within the business whilst meeting

performance requirements

• Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the

job training

• Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a

strong work ethic that delivers high quality outcomes

• Demonstrate problem solving, time management, and communication skills through a range of activities

during training and on the job rotations

• Build and maintain relationships with internal and external stakeholders

• Display effective communication skills to handle and explain customer situations (to both business end

• Adapt to knowledge on new technologies in a consistently dynamic and changing environment

• Be responsible for driving the clean core on BTP, innovation adoption and business transformation at

• Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP

methodology and associated tools like CALM, Signavio, LeanIX, BTP etc. to make the best usage of the

investment of end custome

*서류 지원 마감일: 9월 30일

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.