Cisco CCaaS Solutions Engineer 

United States, Georgia, Atlanta 

985812471

The application window is expected to close on: 1/17/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Key Responsibilities

• Key collaborator and technical contributor on a stellar team of Presales Architects.
• Support a matrix of CCaaS Sales Specialists and General Account teams with direct opportunity support, business development, and partner mentoring and development.
• Promote the business and technical value of CCaaS, CPaaS, AI, WFO, Platform and Journey as a Service, and the broader Cisco Contact Center and Collaboration suite of offerings.
• Perform technical discovery, requirements gathering, and architectural and application solution design to show customers how Cisco technologies can automate and simplify complex business processes.
• Design and present solutions and impactful demonstrations to customer stakeholders, focusing on the impact of the business outcome and not necessarily the underlying technologies.
• Support proof of concept or trial motions in support of customer outcome and technical closure.

Minimum Qualifications

• You have at least 4 years of Consulting or Pre-Sales Engineering experience.
• You have deep technical acumen and foundational knowledge of CCaaS, CPaaS and/or other cloud-based communication technologies in a presales capacity.
• You have a deep technical understanding of the Contact Center field – on-prem and cloud.

Preferred Qualifications

• Experience consulting with customers through premise based to cloud migrations.
• Experience with AI, CRM, WFO, Customer Journey as a Service.