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The future is what you make it.
KEY RESPONSIBILITIES
· Ability to deliver remote and face to face support & services effectively.
· Ability to implement small to large automation projects autonomous or integrated in a project team.
· Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
· Comply with all GSM processes for documentation and customer communication.
· Maintain proactive and timely communications, providing frequent and informative customer updates.
· Initiate engineering change requests providing detailed descriptions of- product faults, customer special requests, and product enhancements.
· Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.
· Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution.
YOU MUST HAVE
· 3-5yrs of experience in Automation Systems (DCS, ESD, F&G, PLC, SCADA, etc) engineering, operations, or services support functions within the Industrial automation industry.
· Ideally bachelor's degree in Engineering or related technical education background in electronics / electromechanics / industrial automation
· Good in English & Good in Portuguese written/verbal
· Driving license
· Availability to travel in the country and abroad
WE VALUE
· Experience with Honeywell process control systems
· Availability to be on call to support customers
· Troubleshooting experience
· Cyber Security knowledge
· Experience in configuring and maintaining managed networking equipment, firewalls. Working experience with TCP/IP networks (network/device configuration, firewall administration).
· Experience in configuring and maintaining Microsoft Windows Servers, domain controller, active directory services etc.
· Systems and network hardening and audit compliance experience
· Microsoft Patch management solutions (WSUS, MSSC) experience
· Installation, maintenance, technical support of Operating systems experience; Virtual machines
· Previous industry experience
· Previous customer service experience
· Solid background in technology/installation/configuration/troubleshooting of IT systems (software and hardware)
· Knowledge about creation of design documents (Network, Active Directory, IP plan, System settings specification)
· Knowledge about networking/switches/routers and PCs
· VMWare and virtualization
If this is your dream role, then we'd love to hear from you.
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