Job Description:
Job Description:
This role is responsible for ensuring that all supported applications comply with organizational policies, industry standards, and local laws, rules, and regulations (LRR). The position plays a critical role in managing and tracking compliance deliverables, coordinating infrastructure requests, and supporting risk and security activities. Acting as a liaison between vendors, development teams, and technology managers, this role ensures that compliance, technical security, and risk requirements are executed accurately and on time.
Responsibilities:
- Compliance & Risk Management
- Ensure all risk, security, and compliance deliverables for supported applications are completed on time and meet regulatory and organizational requirements.
- Assist with internal and external audits, risk assessments, and regulatory examinations.
- Facilitate responses for country-specific audit requirements and maintain readiness for compliance reviews
- Administrative & Governance Activities
- Complete administrative and non-technical compliance tasks, including access reviews, assessments, questionnaires, and procedural documentation.
- Maintain accurate application data in AppHQ and other systems of record.
- Technical Oversight & Coordination
- Track and support technical security and risk activities performed by development teams, such as remediation of non-permitted technologies, vulnerability fixes, disaster recovery exercises, and technical recovery planning.
- Act as Change Manager and Overall Test Approver for non-material changes; serve as Build Engineering Manager for lower-level environments for material and non-material changes.
- Vendor & Stakeholder Engagement
- Work closely with vendors, internal teams (CTI, GIS, Tech Risk), and business partners to ensure applications meet compliance and security requirements.
- Collaborate with Product and Operations LOB partners to align compliance activities with business objectives.
- Incident & Problem Management
- Lead coordination with vendors and production support teams to minimize business impact during major incidents (Priority 1/2) and ensure quality delivery of fixes.
- Communicate problem status effectively to senior management and facilitate resolution by engaging relevant business and technology teams.
- Program & Project Support
- Manage and deliver Non-Production Testing (NPT) programs as required for supported applications.
- Assist with ad hoc inquiries, audit management, and compliance-related questions.
- Leadership & Communication
- Plan, prepare, and facilitate team meetings and presentations to communicate compliance status, risks, and remediation plans.
- Drive continuous improvement in compliance processes and operational efficiency.
Required Skills:
- 7+ yrs of relevant work experience in technology
- 3+ yrs of experience managing and delivering complex technology projects or solutions
- Prior experience with Application Management.
- Hands-on experience addressing risk deliverables, regulatory requirements
- Ability to work independently, manage and prioritize multiple deliverables
- Strong organizational skills with high level of attention to detail and accuracy
Desired Skills:
- Language Proficiency: Fluency in Japanese and/or Korean.
- Technical Knowledge: Strong understanding of software development principles and related technologies, including Linux, Windows, shell scripting, Oracle, MS-SQL, Autosys, Java, C, Firewall, IPSec, and Cryptography. Hands-on coding experience is not required but familiarity with these technologies is essential for effective oversight.
- IT Service Management: Has knowledge of software development but has not necessarily been involved in hands-on application development/coding : Linux, Windows, shell scripts, Oracle, MS-SQL, Autosys, Java, C, Firewall, IPSec, Cryptography.
- Understanding of ITIL (Information Technology Infrastructure Library) best practices across Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.