ESSENTIAL DUTIES AND RESPONSIBILITIES, in the area of:include the following.
- Provide training to customers in the areas of IOS, iTero, IOC, Orthocad and trouble-shooting any of these software/hardware in their different interactions with IDS or Clincheck software, Assist with review of power point presentations, digital images and scans for marketing and/or sales materials as well as clinical education materials related with IOS, Itero, IOC and Orthocad.
- Investigation and Analysis of Clinical/Software/Hardware-related customer inquiries, complaints and trouble-shooting.
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
- Ensure timely resolution to customer contact issue whether in-bound or out-bound.
- Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning’s with departmental peers and management
- Participate on weekly meeting with the team to identify issues, measure data and provide results
- Conduct occasional evaluations to the training provided to our customers by distributor personnel
- Follow up on IOS customers after the initial distributor has concluded to evaluate learning curve and if there are any needs of further follow ups or extra educational material
Additional job responsibilities:
- Provides technical assistance to customers
- Provide training to internal customers and occasionally to distributor personal or external customers
- Follows all departmental and company procedures as indicated in quality, administrative, or other systems
- Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
- Participate in proactive team efforts to achieve departmental and company goals.
- Provide support to audit processes and quality management system as required.
- Perform other duties as assigned.
QUALIFICATIONS
- Strong interpersonal, listening and persuasive communication skills.
- Dynamic, optimistic, accurate, results oriented, hard-working, creative.
- Ability to work without constant supervision.
- Dependable and attention to detail.
- Willingness to learn.
- Good team player.
- Good knowledge of basic computer operations and Microsoft Office tools.
- Able to flourish in young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity).
- Willingness to rotate shifts, if needed.
EDUCATION and/or EXPERIENCE
- High school graduate; college graduate (BA/BS) in dentistry, biology or chemistry are preferred
- Two to three years’ experience in customer relations in medical / dental related areas
- experience working in an international call center environment, preferably on a luxury brand is a pre
- High school diploma or equivalent experience. Students / Young graduates are welcome to apply
SKILLS REQUIRED: LANGUAGE SKILLS
Fluent in Japanese.Fluent in Japanese. Excellent, proven interpersonal, verbal and written communications skills.
WORK SCHEDULE / HOURS
The normal work hours and days assigned to this position are Monday-Friday, 9:00 am to 17:45 pm.
ESSENTIAL DUTIES AND RESPONSIBILITIES, in the area of:include the following. Other duties may be assigned
- iTero、iTeroに関連するソフトウェアについて顧客にトレーニングを提供し、IDSまたはClincheckソフトウェアとのさまざまな相互作用におけるこれらのソフトウェア/ハードウェアのいずれかのトラブルシューティングを行う。iTero、iTeroと関連するソフトウェアに関する臨床教育資料のパワーポイントプレゼンテーションや、マーケティングおよび/または販売資料のデジタル画像およびスキャンのレビューをし、それらの作成をサポートします
- 臨床/ソフトウェア/ハードウェア関連の顧客からの問い合わせ、苦情、トラブルシューティングの調査と分析
- 定められた手順に従って、顧客に関する情報を正確かつ徹底的に会社のデータベースに記録
- 社内外に関わらず、顧客からの問い合わせに対してタイムリーな解決を図る
- 顧客から報告された要求や問題の傾向を意識し、顧客からの問い合わせに答えるために情報を調査、部門の仲間や経営陣と共有する
- 定期的なチームミーティングに参加し、課題を特定・共有し、データの収集・結果の提供を行う
- 代理店担当者によるお客様へのトレーニングの評価を随時実施する
Additional job responsibilities:
- お客様への技術サポート
- 顧客にトレーニングを提供し、必要に応じて代理店の顧客へもトレーニングを提供する
- 品質、管理、またはその他のシステムに示されているすべての部門および会社の手順を遵守する
- すべての安全方針、慣行、および手順を遵守する。安全でない活動についてはすべて上司および/または人事部に報告する
- 部門および会社の目標を達成するために、積極的にチーム活動に参加する
- 必要に応じて、監査プロセスおよび品質マネジメントシステムのサポートを提供する
QUALIFICATIONS
- 関係構築力、説得力のあるコミュニケーションスキル
- 活動的で前向き、正確性、成果主義、勤勉、独創的な方
- 指示なしでも範囲内で自主的に動ける力
- 頼りがいがあり、細部にまで気を配ることができる
- 学習意欲の高い方
- チームプレーヤー
- 基本的なコンピュータ操作とMicrosoft Officeツールの知識がある
- 成長過程の外資系企業で活躍することができる(本気で仕事に取り組む心構えを持ち、曖昧な事柄についても適宜対処することができる)
- 必要に応じて、シフト変更も対応可能な
EDUCATION and/or EXPERIENCE
- BA/BS)は優遇します
- 医療/歯科関連での顧客対応経験2~3年以上
WORK SCHEDULE / HOURS
午前9時から午後17時45分ま