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JPMorgan Vice President - Product Delivery Manager Voice United States, Ohio, Columbus 982935102
17.08.2024
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Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Managing the UAT practice for a significant project portfolio
- Driving the overarching strategy and planning through execution of application testing, working with process owners, product managers, functional areas, design teams and development
- Defining complex test strategies involving internal Chase applications, 3rd party vendor applications, as well as desktop and/or mobile applications
- Managing process improvement and analysis across large, complex, technology-dependent programs and projects that cut across business functional areas
- Creating common business specific quality measurement frameworks and tracking improvement against these metrics
- Own controls across the UAT process, ensuring minimized risk to the firm and mitigation of issues impacting the customer experience
- Maintain a passion for discipline, comprehensive test execution in an Agile framework, with a strong desire to deliver impactful user experiences to our customers by managing a large team of testers and partnering with product owners to drive test strategy and execution across large, highly visible initiatives.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- You are a self-starter with in-depth, hands-on experience driving end to end testing processes
- You are also an experienced manager of managers with a passion in talent and career management
- 2+ years of experience in a UAT or Quality Assurance
- 2+ years of people management within a team of 10+ employees in a fast paced environment
- Direct global people management experience of exempt-level population, including coaching & development, prioritization, managing capacity, and giving feedback
- Able to successfully multi-task across tactical and strategic initiatives
- Innovative and creative thinker; able to generate new ideas; forward-thinker; thought-leader
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- A strong understanding of testing methodologies and best practices as they relate to the Product Development Life Cycle
- Experience in testing frameworks across industries that directly relate to banking or financial services being preferred
- Written and verbal communication skills – able to present status, facts, thoughts, and ideas in a clear, concise, convincing, and organized manner
- Flexibility and adaptability - able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines
- Bachelor’s degree in Computer Science, or related field of study, or equivalent relevant experience
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