Job Responsibilities:
- Provides coaching and development plan for direct reports (Team Leaders)
- Ensures Team Leaders are meeting work objectives in an efficient, thorough and productive manner.
- Ensures employee compensation is reflective of performance, experience and contribution.
- Creates, implements and validating strategies and initiatives to achieve business objectives.
- Builds and maintains relationships with key Chase partners.
- Reviews results regularly and identifies procedural and operational changes to improve performance.
- Maintains open and honest communication with employees to facilitate career development and seek feedback.
- Identifies consistently and implements strategies for ongoing improvement.
- Ensures consistency and alignment on the operational system/ procedures established by the business.
Required qualifications, capabilities and skills:
- Three or more years direct team lead or supervisor experience in a robust operations environment
- Strong analytical skills, ability to set and achieve challenging goals
- Excellent interpersonal skills with proven record of good management, personnel development and participation in team-oriented projects
- Superior verbal and written communication skills
- Tact and good judgment in confidential situations and proven experience interacting with senior management and customers
- Ability to meet deliverables and function calmly in situations of high stress and tight timetables.
- Ability to think independently, assess risk and controls, and make calculated risk based decisions in a timely manner
Preferred qualifications, capabilities and skills:
- Bachelor's Degree, MA degree or units would be an advantage