Palo Alto Director Program Management Technical Services Cortex Prisma Cloud 

United States, Texas, Plano 

98150201

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Leadership and Team Empowerment - Provide strong leadership to the team, fostering a collaborative and high-performance culture - Mentor and develop team members, set team performance objectives, providing guidance and support to enhance their skills and capabilities - Provide a positive work environment while providing feedback that encourages innovation, creativity, and continuous improvement
• Strategic Portfolio Oversight - As the theater leader, own the overall portfolio of projects, ensuring alignment with business objectives, regional priorities, and long-term strategic goals
• Delivery Governance - Oversee and ensure the effective usage and governance of project management methodology across the region, maintaining consistent adherence to best practices and driving process improvements that optimize project execution and drive high quality and reliability with data integrity
• Cross-Functional Stakeholder Management - Collaborate with internal teams such as Sales, Customer Success, Operations, Resource Management, Technical Center of Excellence and Support to ensure overall deployment success
• Strategic Partner Collaboration - Define and optimize project team structures, working closely with cross-functional partners (technical, business, and external stakeholders) to ensure projects are resourced effectively and executed in alignment with scope, requirements, and deliverables
• Champion Operational Excellence - Lead the implementation of disciplined execution practices across project management activities, setting the standard for operational excellence and driving a culture of accountability and continuous improvement in all areas of project delivery
• Resource Planning and Forecasting - Lead theater-level strategic resource planning efforts across the region, forecasting staffing needs, managing overall headcount allocation, and providing quality assurance on onboarding processes to ensure optimal staffing levels in line with customer demand and project requirements
• Escalation and Issue Resolution - Be a senior escalation point for complex or high-risk Professional Services engagements, proactively identifying issues, mitigating risks, and providing strategic guidance to resolve escalations effectively and in alignment with customer needs while driving faster time to deploy
• Performance Metrics and Continuous Improvement - Manage operational performance to accelerate revenue, time to deploy and quality targets, including - but not limited to - project backlog, utilization targets, high customer satisfaction (CSAT) scores, and driving faster time to value

Your Experience

• 12+ years’ experience with a strong preference in a high growth technology focused Organization, or similar experience
• 5+ years of experience leading team members with the ability to successfully influence leaders, groups, and individuals across multiple organizations
• Proven experience with bringing conceptual thinking with advanced issues and implications to successful execution
• Experience managing quantified metrics and execution programs to deliver exceptional results and customers satisfaction
• Customer-facing experience in senior roles
• Experience managing large scale (Global) deployments with multiple projects, teams and resources desired
• Experience leading a high performing team delivering complex projects and programs.
• Ability to accurately forecast project profitability, revenue, margins, bill rates, and utilization for a regional team
• Skilled in customer escalations with experience in account management and project management
• Thrives in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
• Project Management Institute PMP(r) certification or equivalent a plus
• STEM Bachelor’s Degree required or equivalent experience or equivalent military experience required - Master’s degree preferred
• Familiarity with End Point and Cloud products desired
• Travel - Open to occasional travel according to the need for strategic customer engagement and on-sites

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $194000 - $227000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.