IBM UX Researcher 

India, Karnataka, Bengaluru 

98094898

• Lead research efforts for a product(s) / project(s).
• Help drive the execution of an experience roadmap based on awareness of user and business needs.
• Advocate for end user experience, steer design and development in a different direction when needed.
• Closely partner with Product management and development to cultivate, manage, and administer sponsor user relationships.
• Work with Agile product team leaders to measure progress and review design outcomes against user insights (via playbacks).
• Be an active member of Product squad(s) by attending and presenting playbacks, coaching designers, providing input in the prioritization of Product backlog.
• When applicable, participate in planning and other product delivery processes.
• Champion research as a driving force for innovation.
• Participate in cross-disciplinary collaboration to facilitate innovation.
• Determine types of research needed on individual initiatives and develop research goals and plans.
• Evaluate early ideas for products, workflows or features to determine viability.
• Execute product/project research deliverables in alignment with project timeline and roadmap milestones.
• Develop and engage network of sponsor users.
• Build your eminence with our customer base and the external business industry you engage with.
• Help define user experience goals and design principles.
• Help align 3-in-a-box teams to research insights, utilize research insights to drive prioritization of product backlog and roadmap.
• Develop strong storytelling capabilities.
• Support and guide individual designers through leadership, coaching, and mentoring.
• Engage with broader IBM Z Research community.
• Share expertise at studio-wide events.
• Develop experienced-level literacy in AI.
• Develop mid-level knowledge of IBM Experience Standards.

Required Technical and Professional Expertise

• A minimum of 2 years of experience working with product managers and engineers.
• A minimum of 4 years of experience in a hands-on design research role.
• A minimum of 4 years of experience with design research tools, including analytics tools.
• Demonstrated experience conducting design research and familiarity with research practices.
• Exposure to Agile processes (e.g., SAFe), enterprise design thinking, managing allocation and prioritization discussions, and the IBM Universal Experiences.
• Portfolio of projects that shows a breadth of complex, technically-oriented projects and demonstrates your skills as a design researcher.

Preferred Technical and Professional Expertise

• Expert-level design research skills
• Experience with IBM-preferred research tools, including Alchemer, UserInterviews and AirTable.
• Extensive Experience in defining and executing UX Metrics assessments.
• Competency with standard presentation programs Powerpoint & Keynote.