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US Bank Global Corporate Trust Client Manager Category United States, Texas, Dallas 980202425
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The Global Corporate Trust (GCT) Client Manager works closely with relationship managers and business development officers, serving as a collaborative business partner developing and maintaining relationships with corporate trust clients. Focuses on managing the day-to-day administration of accounts with a high level of expertise consistent with governing document requirements, regulatory guidelines and policies and procedures. Serves as one of the client's primary contacts, delivering a high level of customer service. Remains sensitive and responsive to both internal and external clients; builds distinctive predictable levels of service responding to inquiries and coordinates resolution of issues quickly and effectively while mitigating risk.
Additional Responsibilities Include:
Acting as a resource for the client, works closely with internal partners to ensure resolution of issues in a timely fashion.
Engages relationship manager to ensure awareness and when needed for escalation.
First line of defense to protect trust assets through thoughtful, methodical, awareness of typical client behavior; use escalation and risk team as support for vetting concerns.
Adheres to business line Service Level Agreements.
Interacts with relationship managers, appropriate units related to standard and critical reporting.
Provides responsive and appropriate service regarding billing, account terminations, and special projects related to ongoing client and team support.
Basic Qualifications
Bachelor’s degree, or equivalent work experience
Typically eight or more years of relevant experience
Preferred Skills/Experience
Thorough knowledge of corporate trust and investment instruments
Thorough knowledge of account management, trust operations, project management, and legal regulations
Thorough knowledge of the applicable trust line of business, its products, processes, and related bank and regulatory regulations
Ability to develop new business
Effective management skills to include planning, budgeting, and people management
Ability to resolve complex problems with minimal guidance
Ability to communicate quickly with clients to resolve client issues and disputes
Effective interpersonal, verbal and written communication skills
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $116,280.00 - $136,800.00 - $150,480.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.These jobs might be a good fit
