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EY Service Design - IXD Manager 
India, Karnataka, Bengaluru 
979398325

07.07.2024

Key responsibilities:

  • Run projects with multiple teams, managing budget and resources
  • Demonstrate excellent time-management and multi-tasking capability
  • Participate in sales activities (quotes, presentations etc.). Lead client conversations around human-centric business transformation; develop and facilitate workshops and co-creation sessions
  • Deliver an exceptional service experience across engagements: develop an account management mindset, understand our clients’ sectors and business agenda and anticipate their needs, proposing preferred solutions and anticipating potential barriers, and follow up on client satisfaction
  • Independently lead projects & accounts; research, strategy, service design & UI/ UX design opportunities
  • Drive cross-discipline development
  • Excel at communication and engagement
  • Establish rituals for sharing, learning, and collaborating
  • Develop strong collaborative and commercial network with other studios
  • Execute hands-on - current journeys, define future ones across channels/touchpoints, and craft them with high visual quality and communication
  • Help turn raw research into insights and identify opportunity spaces into differentiated service experiences
  • Maintain open and proactive communication; build credibility based on an understanding of client challenges related to technical matters
  • Stay updated on the latest developments/trends/thinking within your field
  • Provide constructive feedback tailored to each team member’s style and environment, and help them develop their growth path.


Skills and attributes

  • Demonstrated ability to apply the skill to solve complex, multifaceted and/or new problems, and to apply their knowledge and skill to customize solutions to specific requirements.
  • Find ways to improve coordination of work in progress, and utilization of staff within and across teams, and exercise leadership in a collaborative way
  • Enable the development of a positive team environment, balancing individual initiative with team collaboration, and with EY priorities.
  • Find ways to improve the balance between personal and professional commitments and develop greater personal well-being for self and team members

Who you’ll be:

  • A skilled service designer and design leader with good years of relevant design experience including consulting
  • Designer with experience creating multi-modal service experiences
  • Outgoing, results-oriented, motivated, and naturally collaborative
  • Possess exceptional verbal, written, visual communication, and facilitation skills in English
  • Owner of a fantastic portfolio you can share.



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