Red hat Senior Technical Support Engineer 

United States, California, Sacramento 

979137393

What will you do:

• Build on your knowledge by going through intensive onboarding, which includes taking Red Hat Enterprise Linux (RHEL) Certifications, like Red Hat Certified Engineer (RHCE)

• Support Red Hat’s customers on various Red Hat Enterprise Linux-related issues on different Hybrid Cloud solutions

• Provide technical support to Red Hat enterprise customers

• Diagnose problems, troubleshoot customer issues, help identify the root cause, and develop solutions to technical issues

• Manage workload to ensure that all customer issues are timely handled and driven to resolution.

• Constantly work on your skills so you can keep up with the latest technology trends as well as new products and features in Red Hat’s portfolio

• Exceed customer expectations by providing outstanding customer service

• Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction

• Contribute to the global Red Hat knowledge management system while working on customer issues

• Collaborate with your colleagues on different side projects and contribute to the success of the global team

What will you bring:

• Thorough knowledge of the Linux and/or Linux kernel

• Professional working experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment

• Previous experience configuring and troubleshooting various scenarios on Linux systems, with knowledge of the Kernel

• Excellent communication and troubleshooting skills, ability to analyze and effectively resolve complex customer issues

• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

• Passion for problem-solving and investigation of the most complex customer and technical problems

• Thirst for knowledge, ability to further grow and enhance your technical/interpersonal skills

• Team player attitude, open-minded and collaborative approach

• Any Linux system administration certifications are a plus

The salary range for this position is $80,770.00 - $129,160.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave