SAP Customer Officer MBA Internship 

Singapore, Singapore 

978784345

Main responsibilities include the following:

• Dedicated resource to drive day to day support and oversight across all customer/partner accounts and internal stakeholder management across the region by which APJ President is has engagement with.
• Ensures that for customer/ partner accounts sponsored by the President, that all agreed priorities with customers/ partners are executed to successful completion by responsible teams, on behalf of the APJ President.
• This role will also provide additional support to APJ COS in driving new GTM, specific deal pursuits, demand gen initiatives aligned to APJ President/ SAP Board defined priorities to drive positive impact on revenue, customer satisfaction and pipeline.
• Working closely with APJ COS:
• Proactively strategize involvement in President’s top-interest customer/partner accounts
• Vetting, qualifying and prepping President’s customer interactions
• Synthesize complex information and report it in a way that is simple for President to consume
• Drive a quick, high-quality response to follow-up actions from President meetings. Establish effective communication channels to our customers
• Oversee operations of Customer Office including reporting, Customer Office templates and processes
• Manage Office of the President, APJ for Customer Tool, providing a shared history of APJ President’s interactions

• • Understand the customers’ situation, especially critical escalations, and trigger corresponding measures
  • Organize calls with higher management or project leads at customers
  • Involve development and other SAP teams on a need basis
  • Maintain up-to-date systems and perform administrative tasks according to set policies and procedures.
  • Perform tasks in a proactive and anticipatory way without guidance from a higher level.
  • Act as Single Point of Contact for assigned responsibilities and act as a “driver”
  • Prepare and design briefing documents in advance of executive meetings
  • Coordination, organization and documentation of meetings and drive follow up of agreed on activities
  • Continually look for ways to add value and provide additional solutions to increase customer satisfaction, growth and retention

• Develop a close working relationship with other board areas and regional president’s offices Strategize and support coordination of regional President trips
• Strategize and support coordination of regional President trips
• Manage Office of the President strategic initiatives and projects as assigned
• Maintain a strong executive presence and role-model SAP’s passions
• Be responsible, manage and perform approval for APJ Quote to Cash (Q2C) applying highest level of across all Q2C and ensure visibility is provided to relevant Board approve

Experience & Language Requirements Expertise in Managing a Global Network

The ideal candidate is an excellent communicator with strong empathy and the ability to motivate and influence individuals beyond her/his direct field of control. This person is appropriately aggressive, yet composed and respectful. The ideal candidate understands how to leverage all areas of the organization, applying the right social skills to ensure that the business requirements and goals are successfully met.

Preferred profile characteristics for the ideal candidate are:

• Strong project management skills
• Ability to build a high volume of productive, regional and global relationships
• Strong problem solving skills while delivering on time and with high quality
• Excellent verbal and written communication skills, additional language skills is a plus
• Client-facing experience preferred
• Excellent command of the English language, both written and spoken
• Ability to multi-task while handling large volume of tasks with a keen sense of prioritization.
• Be trustworthy and able to handle confidential information
• Be comfortable engaging with Board, C-level and most senior executives within the company
• Possess understanding SAP commercial structures to support responsibilities on Q2C

Education

• Tertiary degree in business or equivalent
• Master of Business Administration or equivalent preferred
• Advanced knowledge of SAP’s internal processes
• Advanced C-Level executive writing skills
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Solid work experience leading projects, teams or organizations
• Background in Sales processes/ supporting sales cycles preferred, but not mandatory

WHAT YOU GET FROM US

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