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JFrog Sales Operations Manager 
India, Karnataka, Bengaluru 
978236278

25.06.2024


The Manager will be expected to foster an environment of high performance, outstanding professionalism, and alignment with the “swamp” DNA.

As a Sales Operations Manager in JFrog, you will...
  • Lead the team based in India with a particular focus on building and fostering a cohesive team
  • Lead the Order Management team and the 24/7 call center
  • Be a central part of the new hire processes – Recruiting, onboarding, training
  • Take part in onboarding and training new sales account managers and Sales Ops
  • Help establish and then follow the global standards for Quote-to-Order processes with a sharp focus on SLAs, timeliness, accuracy, process consistency, and output quality, demonstrated by KPIs.
  • Elevate and maintain performance levels for the team, exuding a sense of professionalism
  • Support the quoting process, assisting Sales with various types of adjustments that require Sales Operations engagement
  • Manage the order fulfillment process
  • Work with the leadership to assist the annual planning process for the sales organization
  • Proactively identify opportunities for sales process improvement. Work closely with sales management to inspect the sales processes, understand process bottlenecks and inconsistencies, and prioritize opportunities for improvement.
  • Ensure compliance with required standards for maintaining CRM data
  • Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes
  • Maintain regular check-ins with Sales Managers / Account Executives and others who contribute to opportunity development to determine how sales opportunities are managed and identify any problems for internal review and problem-solving
To be a Sales Operations Manager in JFrog you need...
  • 7+ years of technology company experience - software subscriptions and licensing experience strongly preferred.
  • To Demonstrate proficiency in sales operations, team management, quote-to-cash processes, order management, process optimization, training new hires, reporting and dashboards
  • The ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact
  • A strong working knowledge of CPQ and CRM systems, best practices, and processes.
  • Proficient in advanced Excel functions for data analysis and reporting.
  • Strong verbal and written communication abilities.
  • To be skilled in strategic problem-solving for sales operations.
  • To be proficient in handling multiple responsibilities concurrently.