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JFrog Sales Operations Manager India, Karnataka, Bengaluru 978236278
Yesterday
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The Manager will be expected to foster an environment of high performance, outstanding professionalism, and alignment with the “swamp” DNA.
As a Sales Operations Manager in JFrog, you will...
- Lead the team based in India with a particular focus on building and fostering a cohesive team
- Lead the Order Management team and the 24/7 call center
- Be a central part of the new hire processes – Recruiting, onboarding, training
- Take part in onboarding and training new sales account managers and Sales Ops
- Help establish and then follow the global standards for Quote-to-Order processes with a sharp focus on SLAs, timeliness, accuracy, process consistency, and output quality, demonstrated by KPIs.
- Elevate and maintain performance levels for the team, exuding a sense of professionalism
- Support the quoting process, assisting Sales with various types of adjustments that require Sales Operations engagement
- Manage the order fulfillment process
- Work with the leadership to assist the annual planning process for the sales organization
- Proactively identify opportunities for sales process improvement. Work closely with sales management to inspect the sales processes, understand process bottlenecks and inconsistencies, and prioritize opportunities for improvement.
- Ensure compliance with required standards for maintaining CRM data
- Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes
- Maintain regular check-ins with Sales Managers / Account Executives and others who contribute to opportunity development to determine how sales opportunities are managed and identify any problems for internal review and problem-solving
To be a Sales Operations Manager in JFrog you need...
- 7+ years of technology company experience - software subscriptions and licensing experience strongly preferred.
- To Demonstrate proficiency in sales operations, team management, quote-to-cash processes, order management, process optimization, training new hires, reporting and dashboards
- The ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact
- A strong working knowledge of CPQ and CRM systems, best practices, and processes.
- Proficient in advanced Excel functions for data analysis and reporting.
- Strong verbal and written communication abilities.
- To be skilled in strategic problem-solving for sales operations.
- To be proficient in handling multiple responsibilities concurrently.
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