Broadcom Senior Technical Support Engineer - Mainframe 

United States, Illinois 

977995098

This position is responsible for providing omni-channel support forcomplex questions/problems for

Willingly accepts and adapts to change in product(s) being supported, environments (i.e., Saas), infrastructure / technology and such. May assist others in adopting to

and facilitation skills.

Prioritize and balance workload across channels, making good use of time to achieve organizational and personal goals. Assist/mentor others to prioritize and balance their workload by sharing their expertise.

Independently learn and expand product, technology and soft skills. Expand knowledge across multiple product releases. Act as subject matter expert for certain product components.

solutions. Analyzesystems. Share

Understand the Product Lifecycle and future direction for the supported products or productline. Participatein scrum teams including documentation and requirements review, comments on end of scrum demos, test demo environments and supportability requirements.

Improve product quality by identifying and documenting predominant customer issues which require assessment by the Business Insight

Adhere to case hygiene best practices and look for new ways to improve the quality and integrity of case data/documentation.

Cultivate a growth mindset. Continual focus on professional career development opportunities including product and industry certifications.

Typical Role Definition

Professional Staff. A senior level professional role. Evaluation, originality or ingenuity required. Knows and applies the fundamental concepts, practices, and procedures of a particular field. Has mastered the key responsibilities. Assignments can be broad in nature. May serve as a resource to others to resolve complex problems and issues. Instructions generally provided in general terms. May take on project lead role as required. May be required to be on-call rotation afterhours and weekends.

Job-Specific Authority and Scope

Generally works without consulting their manager.

Independent decisions are made daily.

Examples of typical decisions without manager consultation:

Typically has no direct reports.

Typically has no total staff.

Typically has a global geographic focus.

Typically does not manage a budget.

Physical demands:

Office environment. No special physical demands required.

Preferred Education

Bachelor's Degree or global equivalent in Computer Science orrelated discipline.

Work Experience

Typically 5+ years of related professional experience in a Mainframe environment working in Software Support or Systems Programming. Demonstrated proficiency with Broadcom (or comparable competitor solutions) per the specific role.

Skills & Competencies

Strong communication skills; written, verbal and social media.

z/OS, Unix, ACF2, Top Secret, CICS

Preferred, Product line relevant or relevant 3rd party certifications (z/OS, ACF2, Top Secret, DB2, Unix, SMP/E, etc.)

Compensation and Benefits

The annual base salary range for this position is $71,000 - $113,000

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.