Intuit Senior Staff Software Engineer 

United States, Georgia, Atlanta 

977600315

• Microsoft Windows Server administration experience (7+ years)
• Recent iOS and Android EMM (WorkSpace ONE or similar platforms) administration experience (7+ years)
• Recent Chrome OS/Google Chrome Browser administration, deployment, and support experience (2+ years)
• Extensive experience with PC, Mac, and Modern mobile devices troubleshooting
• Extensive experience with Virtual Machines (AWS Workspaces, Horizon VDI or Citrix) troubleshooting
• Strong Knowledge and experience supporting Microsoft Office 365 and Google Application Suite
• Hands-on experience with Microsoft Autopilot and Apple DEP technologies, VDI technologies
• Hands-on experience with Microsoft Intune and Azure AD and/or Ping Federated
• Knowledge of Enterprise Desktop Management tools like Workspace One
• Ability to establish best practices for monitoring and forecasting system/application capacity
• Excellent written and verbal communication skills
• Experience in presenting to both technical and management teams
• Self-starter with the ability to work independently and in a collaborative team environment
• Able to lead technical meetings and discussions with teams across the organization
• Capable of effectively managing relationships with internal and external partners
• Excellent time management and organizational skills
• Experience creating software packages, deployment, patch management, and data analytics in our endpoint environment
• Contribute and maintain internal documentation as it relates to technical information, procedures, and processes

Preferred Qualifications:

• Strong familiarity with AGILE practices like SCRUM
• Strong technical project management experience
• Knowledge and experience with Active Directory and Group Policy
• Hands-on experience using scripts and scripting languages such as Python, PowerShell, Perl, or Ruby to deploy, manage, and automate device configurations and related monitoring/reporting/alerting tools
• Experience working with AWS, Azure, and other Cloud platforms/technologies
• Strong Automation background/skills
• Familiarity with REST APIs and tools like Postman
• Strong Ticketing system experience (ex. Service Now)
• ITIL v3 or v4 Practitioner certified
• AWS Professional or equivalent Certified
• Project/Program Management Certification or Equivalent Experience
• VMware Certified Professional - Digital Workspace Certification
• Strong knowledge of endpoint security (antivirus, malware, MFA)

The successful candidate will exhibit the following traits:

• Analytic Ability: Makes well-reasoned, appropriate decisions based on analysis of highly uncertain input or outcomes; Integrates information from a variety of sources, quickly, to arrive at a broad understanding of issues; Approaches problems or issues systematically, looking for connections, trends, and potential causes.
• Business Results Orientation: Anticipates and addresses obstacles, redirecting efforts to accelerate work or improve quality while achieving results in a timely manner; Surfaces problems, issues, and solutions with speed and accuracy; Holds self and team accountable for the outcome.
• Communication: Prepares and delivers coherent, highly credible, and engaging presentations that have an impact; Writes technical concepts and information clearly and thoroughly for technical and non-technical audiences; tailors communication style and content to the audience.
• Creativity & Innovation: Demonstrates initiative, creativity, and innovation to drive more effective design and process ideas to fruition within or outside their area of discipline; Demonstrates an entrepreneurial perspective by envisioning, and aggressively pursuing, new and innovative ideas and approaches to achieve business unit objectives; Leverages leading-edge technologies, processes, tools and practices to contribute to the organizations future.
• Decision Making: Chooses the best alternative(s) based on a review of pros, cons, trade-offs, timing, and implications; Evaluates the consequences and implications of alternatives, actions, or decisions at a workgroup level; Makes timely decisions on problems/issues requiring immediate attention. Supports the speed and quality of decision making.
• Organization Influence & Relationship Management: Proactively builds a broad base of support among key decision-makers and influencers; Advocates for positions firmly, but appropriately, without pushing or compromising positions too much; Presents a persuasive rationale for positions; Deep customer empathy - listening to the customer, establishing long-standing relationship and trust. Follow through to customer resolution; maintains customer satisfaction and loyalty; Gather and internalize rich customer feedback, using it to generate innovative solutions that fill core or future needs; Addresses customer needs by involving the right people at the right time.
• Learning Ability: Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes; Seeks opportunities to learn from new discoveries, innovations, ideas, and ways of looking at things; readily and resourcefully adapts to changing needs, conditions, priorities, and opportunities.
• Prioritization: Prioritizes and balances time, actions, resources, and initiatives to ensure achievement of critical goals; Aligns cross-functional self and team priorities based on changing needs.
• Process Orientation: Author / Designer of procedures. Applies situational judgment and teaches others. Confidence in escalating when a process is broken or inefficient and makes recommendations on how to resolve it.
• Teamwork: Builds relationships with people across disciplines and functions, throughout the organization; involves others as appropriate when issues affect them. Resolves conflict; Builds collaboration by identifying and conveying common interests and priorities (including removal of barriers and breaking down silos); Inspires, energizes, motivates, and draws out the best work from a cross-functional team; Ensures that positions satisfy the needs, interests, and concerns of key stakeholders; Mentors and coaches colleagues, builds partnerships across organizational boundaries while resolving resource conflicts.