Expoint – all jobs in one place
Finding the best job has never been easier
Limitless High-tech career opportunities - Expoint

Citi Group Senior ServiceNow Architect - SVP 
United States, Texas, Houston 
977508701

29.05.2025

Solution Architecture & Design:

  • Lead the architecture and design of end-to-end ServiceNow solutions, ensuring alignment with business objectives and IT strategy.
  • Collaborate with business stakeholders to understand requirements and provide scalable, flexible, and secure ServiceNow designs.
  • Define and maintain technical and functional roadmaps for ServiceNow deployments, upgrades, and integrations.

Leadership & Stakeholder Management:

  • Serve as a subject matter expert (SME) and lead the technical direction for ServiceNow projects.
  • Provide leadership and mentorship to junior architects, developers, and administrators in the ServiceNow environment.
  • Engage with stakeholders to define business requirements and translate them into technical solutions while managing expectations and ensuring alignment with the overall IT strategy.

Platform Optimization & Best Practices:

  • Ensure that ServiceNow implementations adhere to best practices for development, security, scalability, and performance.
  • Design and enforce coding standards, system configurations, and governance processes across ServiceNow instances.
  • Oversee integration efforts between ServiceNow and other enterprise systems, ensuring seamless and efficient workflows.

Customization & Integration:

  • Lead the design and development of custom applications, modules, and integrations on the ServiceNow platform to meet business-specific needs.
  • Implement integrations with third-party tools and systems using REST, SOAP, or other integration methods, ensuring data integrity and optimal system performance.

Problem-Solving & Troubleshooting:

  • Provide high-level troubleshooting and issue resolution for complex ServiceNow incidents or challenges.
  • Work proactively to identify and resolve any potential issues related to performance, scalability, or functionality.

Continuous Improvement & Innovation:

  • Keep up-to-date with the latest ServiceNow features, releases, and best practices to ensure the platform is optimized for organizational needs.
  • Recommend improvements, enhancements, and innovations that drive business process automation and operational efficiency.

Collaboration & Communication:

  • Act as the primary technical liaison between business stakeholders, project managers, and development teams.
  • Communicate complex technical concepts to non-technical stakeholders clearly and effectively.
  • Collaborate with cross-functional teams to design and implement new ServiceNow capabilities.

Governance & Compliance:

  • Ensure compliance with internal standards, regulatory requirements, and best practices in all aspects of ServiceNow development and deployment.
  • Develop and enforce security policies and procedures related to the ServiceNow platform.
  • Qualifications:· Experience:
  • 7+ years of experience in IT with at least 5 years focused on ServiceNow implementations, development, and architecture.
  • Proven track record of designing and delivering complex ServiceNow solutions, including custom applications, integrations, and enterprise-level deployments.
  • In-depth experience with ServiceNow ITSM, ITOM, ITAM, and other ServiceNow modules (e.g., IRM, VR, HRSD, CSM, SecOps, etc.).
  • Experience leading cross-functional teams and managing multiple stakeholders during the design and implementation of ServiceNow solutions.

Technical Skills:

  • Expertise in ServiceNow platform architecture, custom development, and integration.
  • Strong proficiency in ServiceNow development tools, such as ServiceNow Studio, Flow Designer, and the ServiceNow Scripting environment (JavaScript, Glide API).
  • Knowledge of integration technologies such as REST, SOAP, MID Server, and ServiceNow IntegrationHub.
  • Hands-on experience with ServiceNow reporting, dashboard creation, and data modeling.

Certifications (Preferred but not required):

  • ServiceNow Certified Technical Architect (CTA).
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Application Developer (CAD).
  • ITIL Foundation or Advanced ITIL Certification.

Personal Attributes:

  • Strong leadership, mentoring, and team-building skills.
  • Ability to effectively communicate complex ideas and solutions to non-technical stakeholders.
  • Exceptional problem-solving and troubleshooting skills.
  • Detail-oriented with a focus on delivering high-quality, scalable solutions.
  • Strong analytical skills and the ability to think strategically.

Education:

  • Bachelor’s degree in Computer Science, Information Technology, Business, or related field (or equivalent work experience).
Systems & Engineering

Full timeIrving Texas United States$156,160.00 - $234,240.00



Anticipated Posting Close Date:

May 19, 2025

View Citi’s and the poster.