Solution Architecture & Design:
- Lead the architecture and design of end-to-end ServiceNow solutions, ensuring alignment with business objectives and IT strategy.
- Collaborate with business stakeholders to understand requirements and provide scalable, flexible, and secure ServiceNow designs.
- Define and maintain technical and functional roadmaps for ServiceNow deployments, upgrades, and integrations.
Leadership & Stakeholder Management:
- Serve as a subject matter expert (SME) and lead the technical direction for ServiceNow projects.
- Provide leadership and mentorship to junior architects, developers, and administrators in the ServiceNow environment.
- Engage with stakeholders to define business requirements and translate them into technical solutions while managing expectations and ensuring alignment with the overall IT strategy.
Platform Optimization & Best Practices:
- Ensure that ServiceNow implementations adhere to best practices for development, security, scalability, and performance.
- Design and enforce coding standards, system configurations, and governance processes across ServiceNow instances.
- Oversee integration efforts between ServiceNow and other enterprise systems, ensuring seamless and efficient workflows.
Customization & Integration:
- Lead the design and development of custom applications, modules, and integrations on the ServiceNow platform to meet business-specific needs.
- Implement integrations with third-party tools and systems using REST, SOAP, or other integration methods, ensuring data integrity and optimal system performance.
Problem-Solving & Troubleshooting:
- Provide high-level troubleshooting and issue resolution for complex ServiceNow incidents or challenges.
- Work proactively to identify and resolve any potential issues related to performance, scalability, or functionality.
Continuous Improvement & Innovation:
- Keep up-to-date with the latest ServiceNow features, releases, and best practices to ensure the platform is optimized for organizational needs.
- Recommend improvements, enhancements, and innovations that drive business process automation and operational efficiency.
Collaboration & Communication:
- Act as the primary technical liaison between business stakeholders, project managers, and development teams.
- Communicate complex technical concepts to non-technical stakeholders clearly and effectively.
- Collaborate with cross-functional teams to design and implement new ServiceNow capabilities.
Governance & Compliance:
- Ensure compliance with internal standards, regulatory requirements, and best practices in all aspects of ServiceNow development and deployment.
- Develop and enforce security policies and procedures related to the ServiceNow platform.
- Qualifications:· Experience:
- 7+ years of experience in IT with at least 5 years focused on ServiceNow implementations, development, and architecture.
- Proven track record of designing and delivering complex ServiceNow solutions, including custom applications, integrations, and enterprise-level deployments.
- In-depth experience with ServiceNow ITSM, ITOM, ITAM, and other ServiceNow modules (e.g., IRM, VR, HRSD, CSM, SecOps, etc.).
- Experience leading cross-functional teams and managing multiple stakeholders during the design and implementation of ServiceNow solutions.
Technical Skills:
- Expertise in ServiceNow platform architecture, custom development, and integration.
- Strong proficiency in ServiceNow development tools, such as ServiceNow Studio, Flow Designer, and the ServiceNow Scripting environment (JavaScript, Glide API).
- Knowledge of integration technologies such as REST, SOAP, MID Server, and ServiceNow IntegrationHub.
- Hands-on experience with ServiceNow reporting, dashboard creation, and data modeling.
Certifications (Preferred but not required):
- ServiceNow Certified Technical Architect (CTA).
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ITIL Foundation or Advanced ITIL Certification.
Personal Attributes:
- Strong leadership, mentoring, and team-building skills.
- Ability to effectively communicate complex ideas and solutions to non-technical stakeholders.
- Exceptional problem-solving and troubleshooting skills.
- Detail-oriented with a focus on delivering high-quality, scalable solutions.
- Strong analytical skills and the ability to think strategically.
Education:
- Bachelor’s degree in Computer Science, Information Technology, Business, or related field (or equivalent work experience).
Systems & EngineeringFull timeIrving Texas United States$156,160.00 - $234,240.00
Anticipated Posting Close Date:
May 19, 2025View Citi’s and the poster.