Responsibilities
- Oversee Storage Engineering team
- Provide support for all storage related issues
- Respond to and assist in production operations in a 24/7 environment
- Provide support to and coordinate with engineering & operations staff
- Educate and mentor team members and operations staff
- Participate in on-call rotation for after-hours support
- Provide technical analysis, resolve problems, and propose solutions
- Participate as a resource for project driven initiatives
- Identify opportunities for automation of manual tasks
- Investigate and adopt new technologies/tools as needs arise
- Evaluate, test, and integrate new operating system versions, drivers, and patches
- Use the STAR method (Situation, Task, Action, Result) to provide examples of how the responsibilities are performed and measured
- Prioritize the most important and frequent responsibilities, and group them into categories if needed
Knowledge and Experience
- Senior level experience with a variety of disk storage subsystems and SAN switches including EMC, Hitachi, NetApp, Brocade, and Cisco
- Experience leading a team of engineers
- Excellent verbal and written communication
- Experience in creating runbooks and documentation
- Top-tier critical thinking and problem-solving skills
- Ability to work in a service-oriented team environment
- Project Management, organization, and time management skills
- Customer focus and dedication to the best possible user experience
- Ability to communicate effectively with both technical and business resources
- Experience with shell scripting, automation, and reporting tools
Desired
- Experience with creating Tableau dashboards
