Amazon Data Center Technician - West Berkshire Operations 

United Kingdom, England, London 

974112829

Responsibilities:
- Work and meet SLA’s against assigned trouble tickets via a directed workflow
- First line touch point for hardware troubleshooting and technical issues
- Perform regular server hardware repairs(drives, motherboards etc)
- Carry out routine network, server hardware and OS related repairs- Engage with Smart Hands in EU Regional POPs
- Adhere to security and safety best practices in the data center
- Participate in Data Center power & cooling events- Identify and help create documentation for use globally
- Identify and help create process improvements relevant to the data center environment
- Perform server upgrades, rebuilds, scheduled works as required
- Interact with third party vendors & contractors

- High school or equivalent diploma
- Knowledge of IT system hardware and network concepts