Ensure creation of configuration project plans, stakeholder management plans, acceptance plans, and central project issue log.
Identify key stakeholders who will participate in configuration project scope definition. Identify, document, and understand project dependencies.
Ensure appropriate resources are assigned to project & monitor commitment.
Ensure change control is executed throughout project.
Establish project communication needs and support creation of project communication plan.
Measure project management performance against standards.
Subject matter expert on adopting, implementing, and troubleshooting workflows to optimize performance
Identify tangible metrics and implement reporting and dashboards to track the metrics
Ensure the delivery of solutions are in-line with CitiLean best practices
Participate in post implementation analysis to ensure successful system design, functionality of process changes and team adoption
Develop and maintain process maps and documentation
Keep learning! Continuously improve skills by staying up to date on the latest technologies.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
Strong process reengineering skills, including the ability to understand the why behind processes and offer suggestions on how to streamline and improve functionality and processes
Ability to find issues and problems, generate solutions and choose alternatives using basic root cause analysis
Willingness to ask questions, challenge the process and seek out answers
Ability to work independently and take ownership of various parts of a project or initiative
Excellent organizational skills, time management skills, sharp analytical and problem-solving skills
ITIL and CitiLean (Six Sigma) certifications are a plus
Advanced Blueworks/Visio process mapping required
Preferred experience with some programming languages, production support and willingness/ability to learn
Solid technical background with understanding and/or hands-on experience in software process mapping
4+ years of application production support reengineering
Bachelor’s/Universitydegree or equivalent experience