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Apple AppleCare Business Intelligence Analyst Singapore 97138501
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- 3+ years of data analytics experience.
- Demonstrated comfort communicating complex quantitative analysis in a clear, detailed, and actionable manner to senior executives and leaders with the ability to challenge respectfully while maintaining very strong relationships.
- Capacity to build strong working relationships through active listening, delivering promised results, and establishing trust.
- A strong eye for business is as relevant as Big Data skills as we are looking for the ability to see beyond the data to translate information into actionable business insight.
- Strong business acumen and consumer focus with demonstrated ability to think strategically and act tactically, with a strong sense of urgency to resolve issues.
- Exceptional capacity for writing and conversing with an executive audience.
- Demonstrated experience with quantitative and financial analysis, with the skills for synthesizing complex data into key insights that drive informed decisions.
- Proven ability with SQL, Tableau, and Excel.
- BA/BS in mathematics, economics, finance, business, statistics, engineering, or operations research -- or equivalent experience.
- Ability to multitask in an extremely dynamic environment, regularly balancing ad-hoc requests with long-term projects and initiatives.
- Comfortable working multi-functionally and across organizational levels in different geographies.
- High level of professionalism, energy and sense of urgency to “make things happen”.
- 5+ years of data and business analytics experience.
- Expertise in the Apple Support business, or contact centers more broadly.
- Proven technical expertise in Python, R, and other data science tools.
- Lean Six Sigma expertise.
- Experience and familiarity with Apple's products.
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