JPMorgan Customer Success Manager - Vice President 

India, Karnataka, Bengaluru 

97059867

Job Summary:

As a Customer Success Manager - VP - AI4Tech Learning and Enablement Lead within AI4Tech, you will be instrumental in advancing the engineer's journey by imparting Generative AI skills and best practices to boost adoption and productivity. Your role will leverage your expertise in proactive collaboration, feedback sessions, and deep product knowledge to cultivate a culture of continuous learning and proficiency. You will build and sustain strong relationships with our engineers, gaining insight into their unique needs and goals, and ensuring they achieve success with our Generative AI solutions. Your primary focus will be on promoting product adoption, enhancing proficiency, and empowering engineers to effectively utilize AI technologies, thereby maximizing their potential and contributing to the organization's innovation and growth.

Job Responsibilities:

• Enhance Learning and Proficiency: Design training programs to elevate engineers' skills in Generative AI.
• Drive Adoption and Productivity: Develop strategies to promote Generative AI solutions.
• Cultivate Continuous Learning: Provide ongoing educational opportunities and resources.
• Proactive Collaboration: Facilitate collaboration between engineers and cross-functional teams.
• Feedback and Improvement: Conduct regular feedback sessions to refine training content.
• Relationship Building: Establish strong relationships with engineers to tailor support.
• Product Knowledge Expertise: Provide expert guidance and mentorship in Generative AI.
• Empowerment and Enablement: Provide tools and resources for effective AI technology use.

Required Qualifications, Capabilities, and Skills:

• Technology Expertise: 8+ years of experience in customer success and technology.
• Dev Assist Proficiency: Understanding of Dev Assist tools and practices.
• Generative AI Knowledge: Ability to drive product adoption in Generative AI.
• Communication Skills: Excellent communication and interpersonal skills.
• Technical Acumen: Ability to learn and teach new technologies quickly.
• Agile and DevOps Experience: Familiarity with PDLC, Agile, and DevOps practices.
• Mapping Skills: Proficiency in journey and process mapping.

• Leadership and Planning: Strong leadership and project planning skills.

Preferred Qualifications, Capabilities, and Skills:

• Generative AI Specialization: Specialized knowledge in Generative AI technologies.
• Cross-Functional Collaboration: Ability to work collaboratively across departments.
• Customer-Centric Approach: Focus on understanding and addressing customer needs.