Reporting to Distribution Team Leaders and Manager where applicable.
Understand all aspects of booking in deliveries with customers in line with the adidas group transport and distribution policy.
Understand account requirements for delivery.
Ensure all aspects of delivery records are kept up to date to include business software including Manhattan and SAP and Microsoft Office based tracking reporting.
Work closely with Transport to ensure the most efficient transport solution is in place to achieve delivery in a cost-effective way.
Investigate all delivery failures, report back on findings and raise claims where applicable.
Adhere to all departmental SLA’s and targets.
Ensure any deliveries that fall out of the required trade month are reported to the team leaders.
Provide POD’s where required for internal customers upon request.
Co-ordinate collections where required.
Respond to delivery queries and discrepancies for both internal and external customers.
Ensure all weekly KPI reports are kept up to date.
Authorities:
Key Relationships:
Warehouse
Transport
3rd Party vas/embellishers/Transport Providers
Customer Service Team
VAS
Returns
Credit control
Inbound
Footlocker and Benelux teams
Ops Support
Purchase Order Management
Knowledge, Skills and Abilities:
Informing, Planning
Timely decision making
Functional/Technical skills
Integrity and Trust
Customer focus
Peer relationships and support
Time management
Requisite Education and Experience / Minimum Qualifications:
Good PC Skills and intermediate level of Microsoft Office suite in particular Excel.
Knowledge of SAP, Manhattan,IC and Assist would be an advantage