EY Staff Network optimization-Logistics 

India, Karnataka, Bengaluru 

970264429

Deliver client service(s):

• Manages the benchmarking request intake and triage process support to client teams
• Works with client teams to understand their needs and efficiently route requests to the right resources, within the team or across the network of relevant SMRs, to address request
• Leads process benchmarking engagement delivery; reviews data, tools and content resources available with client teams and supports benchmarking projects in a wide variety of processes like Finance, Supply Chain, IT, HR, Legal and Cyber Security
• Manages and drives content builds, leading all the activities involved (planning, risk mitigation, etc.)
• Serves as subject matter expert during customer interactions to understand the requirement and identify relevant metrics and peer groups; map client processes to benchmarking frameworks

Relationship Management:

• Possesses strong executive presence. Builds and sustains enduring relationships with key stakeholders in the Functions as well as the knowledge community.
• Develops a network of key Service Lines or Sectors executives to develop benchmarking products/services to meet their needs
• Develops relationships with other functional teams and external vendors (e.g., APQC) to better understand how to leverage them on benchmarking projects
• Continuously drives awareness of the global benchmarking service offering with various service line stakeholders to ensure the team has a continuous stream of engagement support work

Analytical/Decision Making Responsibilities:

• Manages content and data, while maintaining compliance with firm policy (e.g., data privacy, Q&RM, Independence). Must understand the parameters within which content can be shared (e.g. appropriate use of intellectual property)
• Leads multiple internal improvement efforts focusing on improving benchmarking efficiency and effectiveness
• Develops and/or reviews benchmarking deliverables incorporating insight from a content specialist, analytics team and client team
• Provides quality reviews to ensure highest quality client deliverables
• Actively works to enhance proprietary dataset by employing wide variety of techniques like client data collection and third-party data evaluation and purchase
• Supports multiple internal initiatives focusing on improving benchmarking efficiency and effectiveness as well as internal team initiatives
• Assesses appropriate use of firm branding, positioning and visual identity

Team Management & People Management:

• Actively manages assigned team members, assigning tasks/projects and managing results
• Coaches’ analysts on benchmarking activities, relationship management, and project management approach and reviews their work
• Interfaces with team members across all global locations via regular and frequent interactions to ensure the team is effectively integrated and highly motivated
• Develops necessary reporting, oversight and training to ensure consistency in client team experience across global group of analysts
• Drives collaboration between GDS and global team members to ensure communication, information sharing and robust development of technology-based solutions
• Takes on people management/ counselling responsibilities
• Proactively promotes an inclusive work environment and flexibility to enable team members to achieve both their personal and professional goals
• Position requires minimal supervision to make knowledge integration decisions
• Knowledge and Skills Requirement
• Strong knowledge and understanding of Finance and Supply Chain functions. Exposure to other areas like IT, HR, Shared Services, Legal and Cyber Security is a value-add
• Strong working knowledge and understanding of analytics tool set like Low Code/No Code tools (PowerApps, Power Automate and PowerBI)
• Prior experience and hands-on in business process transformation tools and techniques
• Strong customer service skills to support request management and data collection
• Strong demonstrated ability of analytics, insight generation, data aggregation and excel capabilities
• Excellent data aggregation and problem-solving skills
• Ability to identify, research and synthesize large amounts of benchmarking data and deliver insightful solutions
• Demonstrates ability to identify new tools and technologies relevant for benchmarking operational and strategic priorities
• Proven ability to interact with leaders, stakeholders and staff; strong presentation skills; ability to present to a multicultural audience
• Ability to maintain and sustain relations with key sector and service line executives
• Proven ability to participate and work effectively as part of a team, including proactive collaboration in a globally distributed environment
• Demonstrated ability to plan and successfully execute multiple, complex projects across borders
• Strong time management, problem solving and organizational skills
• Self-motivated, with strong work ethics; proactive in identifying issues and opportunities
• Proactively promote an inclusive work environment by participating in BU, geography, area or national gender/diversity investment efforts
• Willingness to travel international, if required

Education

• M.B.A. or related Master's degree preferred

Other requirements (Preferred)

• Knowledge of data sources like APQC, CapIQ, Avasant - Computer Economics, LESG/Refinitiv and others
• Knowledge of additional tools/platforms like Tibco Spotfire, Qualtrics, PowerBI, Excel/Access spreadsheets and databases)

Basic Qualifications:

• 9+ years of professional experience applying benchmarking solutions to global professional services or related industries