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Apple Customer Experience Analyst United States, Texas, Austin 96930003
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- Bachelor's degree or foreign equivalent in Electronic Engineering, Business Administration, or related field and 3 years of experience in the job offered or related occupation.
- 3 years of experience with each of the following skills is required:
- Interacting with both technical and business teams to understand and apply complex business requirements to configurations.
- Synthesizing facts and configuration details from multiple systems including SAP and GCRM to achieve results related to cost savings in the repair space
- Understanding and applying knowledge of relational databases, including SQL, in conjunction with development partners
- Contributing to technical problem solving related to product efficiency and presenting technical details to developers, non-developers and business partners
- Working with developers, product owners and systems analysts to craft solutions to resolve repair issues across multiple systems including Griffin, SAP and GCRM using complex configuration logic
- Contributing subject matter expertise to large-scale repair-related projects by working with project teams to set up new databases and associated parameters needed to properly configure new repair offerings
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