Expoint – all jobs in one place
Finding the best job has never been easier
Limitless High-tech career opportunities - Expoint

Apple Customer Experience Analyst 
United States, Texas, Austin 
96930003

Today
  • Bachelor's degree or foreign equivalent in Electronic Engineering, Business Administration, or related field and 3 years of experience in the job offered or related occupation.
  • 3 years of experience with each of the following skills is required:
  • Interacting with both technical and business teams to understand and apply complex business requirements to configurations.
  • Synthesizing facts and configuration details from multiple systems including SAP and GCRM to achieve results related to cost savings in the repair space
  • Understanding and applying knowledge of relational databases, including SQL, in conjunction with development partners
  • Contributing to technical problem solving related to product efficiency and presenting technical details to developers, non-developers and business partners
  • Working with developers, product owners and systems analysts to craft solutions to resolve repair issues across multiple systems including Griffin, SAP and GCRM using complex configuration logic
  • Contributing subject matter expertise to large-scale repair-related projects by working with project teams to set up new databases and associated parameters needed to properly configure new repair offerings