Honeywell Lead Cust Exp Specialist Shanghai SD ESS 

United States, West Virginia 

96759499

Excellentcommunication is required as well as a broadly thinking team player. He/shewill be able to work efficiently in a high pressure environment and remain calmin any circumstances. The position requires a solid understanding of businessneeds.Qualifications:
Profound knowledge of domestic and international shipping requirements
Profound knowledge of international shipping documents and why they are required
Profound knowledge of country specific requirements
Profound knowledge of Letter of Credit
Responsibilities:
Order entry, shipping and invoicing
Completing supporting paperwork
Research billing issues
Issuing credit and debit notes
Assist sales and marketing with sample dispatch
General administrative support (sending out invoices, filling in document templates, …)
Process documentary credit orders (L/C, CAD etc.), review and coordinate related documentation using the online tool provided by the bank
Contact banks, authorities, consulates, concerning export and import completion or status of documents
Request for material set-up
Providing data required for commercial decisions (such as VAT, duty, incoterms)Maintain on-time delivery and reason codesBe the prime contact for audit related queriesYou have aBachelor's degree or you are equivalent by experience.
• You have at least 5 years customer service experience.
You speak English fluently. Knowledge of otherlanguages is an asset.
• You have experience ininternational order processing and logistics required: i.e. the document-flowfor international orders, documentary credits, international shippingdocuments, export and import regulations.
• You are familiar with Incoterms.
• You have skills with good PC the willingness to learn new programs.Experience with SAP or other ERP systems is preferred.
• You are a strong team player, open to feedback.
• You have strong interpersonal communication skills and are highly customerfocused and responsive.
• You work proactively and organized.
• You are stress resistant and positively minded.
• You are a motivated and flexible person capable of taking initiative.
• You have attention to detail.
Additional Information

• JOB ID: HRD260821
• Category: Customer Experience
• Location: Building 1, Lane 555, Huan Ke Road, Zhangjiang,Shanghai,SHANGHAI,201203,China
• Nonexempt