Organizational Leadership - The role requires leading multiple teams in a complex domain that serves both as a platform/capability for others while also serving majority of the feature needs for small business customers. Partner with senior engineering leaders and business leaders to influence organizational and structural change as well as build strong engineering teams
Boundary-less Leadership - The leaders drive/partner closely with multi-disciplinary teams across Product, Design, Partnerships, Marketing, and Customer Support to deliver customer outcomes
Platform Mindset - Drive and deliver an open platform that fosters open contribution within the company and with the external developer and Mid-Market to Enterprise industry. Drive companywide initiatives like platform and data architecture, process, rubrics for technology career tracks, hiring/coaching senior individual contributors
Operational Excellence - Be a key contributor to ensure the product is highly secure, available, scalable, resilient, and cloud ready. Inspire team’s innovation and deliver quality at speed across product offerings and platform services
People Leadership - Execute to success through diligent planning, attention to detail, effective delegation, efficient decision making, and individual/team accountability. Perform role of counselor and coach; provide input and guidance into the staffing process; actively attract, retain, and develop talent
Speed as a Habit - Can operate in a fast-moving environment, make quick decisions and execute fiercely to deliver outcomes.
Qualifications
Computer Science degree or equivalent with 15+ years of experience in the software product industry in senior architecture and software development roles
Demonstrated ability to deliver high quality SaaS and PaaS products/platforms that serve millions of customers
Experience transitioning a monolith to a Cloud-based, service-oriented architecture
Proven ability to lead and influence large distributed product development efforts
Ability to establish technology sourcing directions for the product division and provide context for these decisions to the company
Understanding of industry-leading technology/solutions in big data and machine learning. In-depth knowledge of industry best practices, technologies, architectures and emerging technologies
Proven track record of outstanding business outcomes with effective and fast decision making that takes into account the interests of all four key stakeholders – employees, customers, shareholders, and partners
Experience in making successful trade-offs that balance the short and long term product goals
Experience driving engineering design using Agile process to drive innovation, accelerate decisions and outcomes while minimizing risk
Proficiency in one or more key technologies including React, Java, Javascript, NoSQL; exceptionally competent in front-end and back-end architecture & design
Experience using data insights for product refinement
Ability to work well through ambiguity, confidence in making tough calls and leading through adversity with a sharp focus on the eventual right outcomes