The point where experts and best companies meet
Honeywell Lead Customer Experience Specialist German United States 966854520
Share
Key requirements
•Processes a wide variety of maintenance-related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, and re-registrations;
•Filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtaining additional clarifications, missing documents/information where needed in time);
•Responsible to analyze and takes the necessary steps to resolve disputes (credit issuance and reflow), initiates, gets approvals (if necessary), and completes billing activities related to T&M - time and materials repairs;
•Responsible to perform client request processing in SAP, Compass or FX, Customer support, back office, and administrative support in analyses, investigations, disputes, and bills;
•Performs troubleshooting reporting, processing, and troubleshooting according to business requirements.
• College graduate;
•Minimum 1 year experience on Sr Customer Experience Specialist role;
•German – main language;
•English – secondary language ;
•Microsoft Office suite
Additional Information
- JOB ID: HRD218256
- Category: Customer Experience
- Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
- Nonexempt
These jobs might be a good fit
