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Wells Fargo Loan Servicing Representative – Auto Operations Payments Titles Chandler 
United States, Arizona, Chandler 
966641407

Yesterday

About this role:

Title Release

Title Perfection

Title Transfers & Modifications

Payments and Payoffs

Payment Processing

Various Account Maintenance

In this role, you may:

  • Support the Payments and Titles teams by following processes and ensuring service level agreements (SLAs) are met
  • Review, research, analyze, problem solve, process, or respond to moderately complex administrative, transactional, operational, or customer support tasks, ensuring the interests of the company are protected
  • Process payments and various account maintenance functions
  • Support other teams within the line of business, assisting with other responsibilities to meet overall business needs
  • Regularly adapt to changes in processes and procedures
  • Use relevant information and independent judgment to determine the root cause of issues
  • Communicate with customers, title companies, insurers, dealerships, investors Departments of Motor Vehicles (DMVs), cross-business units, and other third parties
  • May prepare cancellation requests and initiate workflows Identify opportunities for improvement within various areas within Loan Servicing and recommend solutions
  • Assist in the development, review, and revision of department policy and procedures
  • Provide excellent customer service at all points of contact
  • Manage a pipeline of work from start to finish
  • Receive direction from Loan Servicing managers
  • May receive written inquiries, task requests, or handle in- and out-bound phone calls
  • Provide guidance to less experienced peers
  • Compile documentation and enter data into Wells Fargo systems with precision
  • Escalate non-routine questions to more experienced individuals
  • Some roles are in back-office groups with no customer interaction
  • In titles roles, you may sign documents on behalf of Wells Fargo to affirm that the information provided is true

Training Schedule:

  • Length of training may vary
  • Training schedule is Monday through Friday
  • The hybrid work schedule may not apply during training

Work Schedule:

  • Hybrid work schedule
  • Department work hours will be discussed during the interview process
  • Hours may adjust bi-annually, based on Daylight Savings Time
  • Occasional overtime may be available
  • Shift pay differential may apply

Required Qualifications:

  • 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Prior experience within auto financial operations
  • Financial services industry experience
  • Experience in the automotive industry
  • Knowledge and understanding of auto policies and procedures
  • Ability to accurately document account data and information as well as identify inaccuracies
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
  • Effective independent judgement and critical thinking skills
  • Ability to prioritize work, meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to work in a fast-paced, team environment with excellent attention to detail and quality standards
  • Ability to work effectively, as well as independently, and adapt to working a variety of different tasks
  • Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties
  • Strong telephone etiquette skills, including proficiency in managing both inbound and outbound calls
  • Prior experience with auto titles
  • Systems experience to include CARS, iTop, ICMP, iRepo, Auto IMS,Workflow, Vantage (CEO), Vista Plus, or the equivalent
  • Ability to manage a high-volume pipeline of work from assignment to completion
  • Knowledge and understanding of risk and compliance
  • Intermediate Microsoft Office skills, including Excel
  • Strong organizational, multi-tasking, time management, and prioritizing skills
  • Flexibility and the abilityto embrace change with enthusiasm
  • Military experience resolving complex issues via written or verbal communication, including but not limited to: supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers

Job Expectations:

  • Must work on-site at the location posted
  • Must be able to attend full duration of required training period
  • This position offers a hybrid work schedule
  • Flexibility to adjust hours, as requested, based on business need
  • Ability to work additional hours asneeded
  • Relocation assistance is not available for this position
  • This position is not eligible for Visa sponsorship
  • Successful completion of Wells Fargo’s notary and affiant training course may be expected

Position Location:

  • 2501/2601 S Price Road, Chandler Arizona 85286

26 Aug 2025


Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.