About this role:
Title Release
Title Perfection
Title Transfers & Modifications
Payments and Payoffs
Payment Processing
Various Account Maintenance
In this role, you may:
- Support the Payments and Titles teams by following processes and ensuring service level agreements (SLAs) are met
- Review, research, analyze, problem solve, process, or respond to moderately complex administrative, transactional, operational, or customer support tasks, ensuring the interests of the company are protected
- Process payments and various account maintenance functions
- Support other teams within the line of business, assisting with other responsibilities to meet overall business needs
- Regularly adapt to changes in processes and procedures
- Use relevant information and independent judgment to determine the root cause of issues
- Communicate with customers, title companies, insurers, dealerships, investors Departments of Motor Vehicles (DMVs), cross-business units, and other third parties
- May prepare cancellation requests and initiate workflows Identify opportunities for improvement within various areas within Loan Servicing and recommend solutions
- Assist in the development, review, and revision of department policy and procedures
- Provide excellent customer service at all points of contact
- Manage a pipeline of work from start to finish
- Receive direction from Loan Servicing managers
- May receive written inquiries, task requests, or handle in- and out-bound phone calls
- Provide guidance to less experienced peers
- Compile documentation and enter data into Wells Fargo systems with precision
- Escalate non-routine questions to more experienced individuals
- Some roles are in back-office groups with no customer interaction
- In titles roles, you may sign documents on behalf of Wells Fargo to affirm that the information provided is true
Training Schedule:
- Length of training may vary
- Training schedule is Monday through Friday
- The hybrid work schedule may not apply during training
Work Schedule:
- Hybrid work schedule
- Department work hours will be discussed during the interview process
- Hours may adjust bi-annually, based on Daylight Savings Time
- Occasional overtime may be available
- Shift pay differential may apply
Required Qualifications:
- 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Prior experience within auto financial operations
- Financial services industry experience
- Experience in the automotive industry
- Knowledge and understanding of auto policies and procedures
- Ability to accurately document account data and information as well as identify inaccuracies
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
- Effective independent judgement and critical thinking skills
- Ability to prioritize work, meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment
- Excellent verbal, written, and interpersonal communication skills
- Ability to work in a fast-paced, team environment with excellent attention to detail and quality standards
- Ability to work effectively, as well as independently, and adapt to working a variety of different tasks
- Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties
- Strong telephone etiquette skills, including proficiency in managing both inbound and outbound calls
- Prior experience with auto titles
- Systems experience to include CARS, iTop, ICMP, iRepo, Auto IMS,Workflow, Vantage (CEO), Vista Plus, or the equivalent
- Ability to manage a high-volume pipeline of work from assignment to completion
- Knowledge and understanding of risk and compliance
- Intermediate Microsoft Office skills, including Excel
- Strong organizational, multi-tasking, time management, and prioritizing skills
- Flexibility and the abilityto embrace change with enthusiasm
- Military experience resolving complex issues via written or verbal communication, including but not limited to: supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
Job Expectations:
- Must work on-site at the location posted
- Must be able to attend full duration of required training period
- This position offers a hybrid work schedule
- Flexibility to adjust hours, as requested, based on business need
- Ability to work additional hours asneeded
- Relocation assistance is not available for this position
- This position is not eligible for Visa sponsorship
- Successful completion of Wells Fargo’s notary and affiant training course may be expected
Position Location:
- 2501/2601 S Price Road, Chandler Arizona 85286
26 Aug 2025
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.