Citi Group Loan Documentation & Processing Sr Manager - C13 

Malaysia, Kuala Lumpur 

966518387

Individual must be accountable, ethical, results oriented, trustworthy and credible.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as requiredResponsibilities:

• Supports wide range of internal clients (product, sales, client delivery and technology) and external corporate clients.
• This includes but not limited to assessing service quality and identifying areas for process improvement, service or technology enhancements and regulatory engagement activities
• Develops and exercises business plans, policies and procedures, and demonstrates an ability to lead projects, offer innovative solutions and cost saving opportunities
• Stays abreast of developments within the loan documentation/processing function and considers the impact to the business
• Accountable for integrity of process, operations and associated results
• Responsible for detailed analysis of loan related issues where the best course of action is not evident from the information available, but actions must be recommended/taken
• Leads change-the-bank projects, resolves escalated issues and/or offer solutions at an advanced level
• This includes but not limited to assessing service quality and identifying areas for process improvement, service or technology enhancements.
• Requires advanced analytical skills to filter, prioritize and validate potentially complex material from multiple projects, thereby defining problems and developing solutions
• Defines, develops, implements and tracks appropriate margin related KPIs and SLAs for the group
• Assumes informal/formal leadership role within the team, is involved in the coaching and training of new recruits, and provides guidance and support to junior staff
• Builds effective relationships with colleagues, management, internal/external clients and stakeholders, as well as ability to influence them where necessary
• Creates, develops and maintains effective relationships with colleagues, management, internal/external clients and stakeholders, and seeks to understand their needs and provides solutions
• Persuades/influences/negotiates with others through collaborative communication skills
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of Experience
• Reasonable knowledge of Business Processes, Systems and Tools used in the Loan Process
• Proven experience in understanding client service delivery or in implementing operational enhancements
• Prior experience of implementing projects for system Implementation, technology
  enhancements through project management and coordination skills is preferred.
• Adequate ability to identify, mitigate, manage, resolve, and escalate risks and issues
• Awareness of risk types, policies and control measures and processes
• Comply with applicable laws, rules, and regulations, and adhering to Policies

Education:

• Bachelor’s/University degree

Time Type:

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