IBM Customer Success Manager Architect - 

Ireland, Dublin 

966262157

As a Customer Success Manager Architect you will apply your technical skills to help our customers achieve their business outcomeswith hybrid cloud & AI Growth Offerings. You will be responsible for use case identification, solution architecture design, MVP builds, and adoption of our Growth Offerings that run on IBM Public Cloud and Red Hat OpenShift. You will also guideIT executives through the changes needed to unlock the full value of hybrid cloud, show users how to get value out of their solutions, identify expansion opportunities,and work with the renewal team to ensure execution of the renewal process. To be successful in this role you: •Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent•Deeply understand customer business and technology needs; become the face of IBM to the customer•Serve as a trusted technical expert for the customer’s cloud migration,deployment, and adoption of Public Cloud, Hybrid Cloud & AI Growth Offerings•Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions•Have handled difficult customers or situations and can demonstrate resolutions•Willingness to take initiative and tackle things on your own•Ability to navigate data and people to find answers•Execute customer success plan to drive adoption post-deployment
Required Technical and Professional Expertise
The right candidate need to have: – Technical understanding and hands-on experience with IBM Public Cloud (IaaS + PaaS), Containers, OpenShift, Value Prop, Use Cases, Competitive Differentiation– Experience with enterprise Software implementations
– Analytical mindset and problem-solving skillsFluency in German is required, as the role involves supporting clients in the DACH market (Germany, Austria, and Switzerland)

5-10 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management consulting)
– Industries, Technical Sales (e.g., technology or management consulting)
– Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud