Microsoft Manager Service Delivery & Vendor Management 

Ireland, Dublin 

965633768

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND work experience in program management, process management, process improvement
  • OR equivalent experience.
  • Management experience (e.g., people, project, process, vendor, change) experience.

• Experience in Outsourcing Strategy, Supplier Relationship Management, and Service Delivery
• People Management experience, and experience managing a global team with diverse background
• Expertise in Outsourcing Strategy, including ability to map out strategic outsourcing governance, vendor evaluation, and demonstrated significant business impact through contract negotiation
• Ability to establish and maintain C-Level Supplier Relationship Management in crafting strategies to drive win-win outcome for Microsoft & Supplier
• Proven track record in Service Delivery Management at a global level, ability to design and ensure delivery of service by Supplier, drive continuous improvement and escalation management

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

• Guides teams to perform program landscape research and analysis (e.g., internal and/or external market, sales, delivery), forecasting, and examine business trends (e.g., customer feedback and expectations) to identify audience size and program scope, stay current, agile, and competitive, drive clarity, and deliver energy and results of outcomes impacting the broader unit and/or Microsoft. Provides expertise to help teams understand overall business goals, objectives, and strategies, as well as short- and long-term business priorities. Motivates teams to understand and identify current program risks and impact. Develops mitigation plans impacting the broader unit and/or Microsoft.
  • Guides teams to identify and scope opportunities to develop new programs and improve current ones impacting the broader unit and/or Microsoft. Coaches teams to identify and resolve root problems (e.g., root-cause analysis), define the program strategy, gather program requirements, identify resource needs, create the project plan and targets, and work across teams to align on the plan of record. Mentors teams to improve operations of existing programs by applying industry methodology, defining program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues. Contributes to or starts to think about how to set the strategy to drive clarity in complex program issues and strive for simplification.
  • Guides teams to work with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design programs from initiation to delivery. Coaches teams to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met. Simplifies complex inputs into program design.
  • Guides teams to define and track the success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as quality, adoption, usage, impact, and effectiveness for the program.

Buisness Program Excellence and Execution

• Guides teams to define and execute on a landing and communication plan, such as the target audience(s) and communication strategy, and gets feedback from teams if communication has landed. Coaches teams to maintain the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Guides teams to work across teams (e.g., Landing, Design, Engineering, Supply Chain, Finance, Technical Program Management) to ensure all program requirements are understood and can be met.
• Guides teams to evangelize the program to stakeholders, partners, and customers to gain buy in. Coaches teams to leverage data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the program and show business impact. Drives teams to adapt communication style and storytelling strategy according to audience and business needs.

• Guides teams to overlook a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and resource needs for programs. Ensures capacity of the team is aligned to project workload and complexity. Drives teams to communicate the program status to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes. Establishes objectives and success criteria for the project in an inclusive collaborative manner with all stakeholders.
  • Guides teams to act as system architects to understand how systems work and impact one another. Drives teams to work with other teams (e.g., Supply Chain, Engineering, Sales) to ensure program processes are rigorous and executed efficiently. Mentors teams to develop processes around scope and scheduled changes for programs, and provides guidance and collaboration on how to communicate it to stakeholders. Guides teams to recognize process gaps/inefficiencies and drives strategies for optimization.

• Guides teams to conduct cost-benefit analyses to examine performance to value drivers (e.g., profit and loss [P&L], return on investment [ROI]). Coaches teams to drive monthly business review (MBR) and mentors teams to run rhythms regularly to identify what is working and what is not and make improvements accordingly.
  • Guides teams to collect and evaluate success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as acquisition, usage, impact, effectiveness, and customer feedback to use scorecards and dashboards to monitor programs and ensure all activities align with business and program objectives, and to report up to leadership and create leadership visibility. Coaches teams to use data analytics (e.g., scenario analyses) to derive insights that help identify current and future program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned that impact the broader unit and/or Microsoft.
  • Guides teams to utilize direction and strategy from leadership to advocate and influence sponsorship regarding business area of expertise in order to create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Coaches teams to define vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Mentors teams to ensure buy in and adoption of the new program or change by others in the organization. Drives teams to develop the collateral required to enable key stakeholders and others to be onboard. Leads teams to drive the training, reskilling, and mapping of individuals in partnership with Human Resources (HR).

Other
• Embody our and