Salesforce Success Architect - Service Cloud 

Australia, New South Wales, Sydney 

965160255

Job Category

Job Details

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As a Success Architect specializing in
, you will:

• Drive Customer Impact – Partner with our most strategic and high-priority customers, assessing their Service Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability and feature adoption.
• Lead with Expertise – Serve as a trusted Service Cloud SME within the broader Success Architect organization, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership and product best practices. You will help the team stay at the forefront of Service Cloud innovations, ensuring they are equipped with the latest product developments, best practices and emerging trends.
• Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions.
• Innovate & Solve Problems – Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.
• Execute Proven Strategies – Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of Service Cloud customers.
• Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth.

Basic Requirements:

• Solution Design & Architecture
• Experience in software, system or enterprise architecture.
• Expertise in Salesforce products, platform capabilities, technical governance and best practices.
• Experience with large-scale, complex implementations, including SaaS, PaaS multi-tenancy, and multi-tiered infrastructure.
• Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics and security best practices.
• Familiarity with industry- or vertical-specific solutions (preferred).
• Communication & Leadership
• Ability to assess business objectives, propose solution options and drive stakeholder alignment.
• Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences.
• Skilled in creating clear, visually compelling design documents for diverse stakeholders.
• Proven ability to lead discussions, influence decision-making and advocate for best practices.
• High proficiency in English.
• Strategic Thinking & Problem Solving
• Ability to identify design inefficiencies, recommend optimizations and drive customer transformation.
• Provide data-driven insights on customer success stories and industry trends.
• Passion for continuous learning and staying ahead of emerging technologies.

Desired Technical Skills:

• Expertise in Service Cloud -Strong knowledge of Salesforce Service Cloud features
• Ability to configure and optimize these features to meet business needs.
• Data Management & Integration
• Proficient in designing and managing data models, relationships(lookup/master-detail),validation rules and data governance best practices.
• Experience with data import/export strategies, deduplication, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs, middleware (MuleSoft, Informatica) and third-party connectors.
• Secure & Scalable Architecture
• Expertise in role hierarchy, sharing rules, profiles, permission sets and security configurations.
• Proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations.
• Skilled in identifying and resolving common anti-patterns, including inefficient SOQL queries, improper bulk processing, excessive DML operations and suboptimal sharing and security model configurations.
• Salesforce Development
• Hands-on experience with APEX programming, Visualforce and Lightning Web Components (LWC).
• Ability to develop and optimize custom triggers, controllers, batch jobs and asynchronous processing.
• Familiarity with governor limits and best practices for efficient code execution.
• System Integration & Extensibility
• Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware and event-driven architectures.
• Experience working with OAuth, Platform Events, External Objects and tools like Salesforce Connect and Event Relay.

Certifications:

• Required: Salesforce Admin, Salesforce Advanced Admin, Service Cloud Consultant
• Desired: Platform App Builder, Platform Developer 1, Certified Architect Credentials (Application and System Architect)

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement