Citi Group Client Onboarding Sr Mgr Hybrid 

United States, Indiana 

964710805

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

The role is part of the TTS Onboarding organization, responsible for Corporate and Public Sector client onboarding, including all accountopenings/maintenance,technical integration, and onboarding of all Cash Management products across the Citi Treasury and Trade product suite.

The role requires the individual to form effective working relationships regionally and globally with key clients and stakeholders – Product, Technology, Coverage etc. The individual is required to have strong communication, diplomacy and analytic skills.

What you will do:

• Involved in defining & executing the TTS Onboarding strategy in line with regional & global objectives.
• Ensure a seamless client on-boarding experience through the application of best in class client Onboarding methodologies. Covering day to day management of the Client onboarding on eSubmit, processing hard copy documents, branch requests and lodgments.
• Effective management and development of the team as trusted advisors.
• Ensure team consistently delivers against business goals & performance metrics. Deliver revenue conversion & ramp up targets, defined Scorecard KPI’s & “Must Win Battles”.
• Lead escalation & provide senior support to overcome barriers to client solution delivery.
• Working in partnership with Citi key stakeholders to expand eSubmit solutions across the region
• Deliver productivity & re-engineering programs to establish a scalable cash and trade Onboarding model that maximizes skills within the group & removes inefficient processes.
• People management: ensure effective people management, talent development, retention & succession planning practices are observed.
• Effective workload management/prioritization to increase capacity/productivity within the Onboarding team.
• Drive cross functional & regional alignment with senior partners across product, client operations, coverage & global organisations.
• Leverage best practices, operating models & synergies across cash Onboarding teams to ensure consistent client execution & heightened integration & cooperation across the organization.
• Maintain disciplined & uniform application of structured project management methodologies within the team, ensuring effective project control, proactive risk identification & remediation and seamless delivery to plan.
• Ensure strict adherence to defined quality standards & practices outlined in “best practices” collateral. Each team member should consistently achieve “excellent” rating in scheduled quality reviews.
• Effective maintenance & communication of MIS and project metrics. Provide on-going senior management & stakeholder updates on programs.
• Lead participation in talent forums, survey processes, VOE, etc.
• Ensure 100% effective MCA results & support all audit protocols as appropriate.To lead the Onboarding of complex deals in line with project management methodology and have end to end management of dedicated client deal portfolio enhancing the client on-boarding experience

What we'll need from you

• Experience in People Management roles.
• Experience in cash management products and documentation review process.
• Proven track record in executing complex organizational change management programs.
• Strategic perspective – record of defining & executing organizational strategy.
• Leadership & motivational skills – proven record of developing & leading teams.
• Strong communication (internal & external), negotiation, decision making & problem-solving skills.
• Experience operating at a senior (regional/global) management level.
• Strong risk management orientation.
• Results orientation

Time Type:

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