JPMorgan Commercial Card Technical Consultant Associate 

United States, Texas, Plano 

963984069

As a Product Implementation Associate within the Commercial & Investment Bank, you will be responsible for the overall client experience and project management of technical commercial product implementations. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.

Job Responsibilities

• Own the technical implementations for your assigned clients
• Meet and connect with clients through Zoom, and other collaboration technologies
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
• Manage client and partner expectations and understanding throughout the implementation process
• Exhibit ownership of implementations experience and own client satisfaction results
• Identify instances of business risk and show ownership of issues when they arise
• Scope client requests to insure the correct solution for the client is identified
• Demonstrate creative problem solving and judgement and be empowered to escalate when necessary
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations

Required Qualifications, capabilities and skills

• An appreciation for being a ‘keeper of our brand’ with 3+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience
• Technical project management experience or experience with complex implementations and comfort in a fast paced, dynamic client-facing environment
• Adeptness at communicating with technical and non-technical resources
• Strategic thinking with the ability to manage conflict and adapt to change
• Excellent problem-solving skills
• Demonstrated team building skills and ability to work in a team environment
• Ability to clearly communicate, partner and influence - leading others to a common goal
• Comfort in using technology such as Zoom and other collaboration tools for enhanced client discussions
• Exhibit adherence to policy and procedures and meet or exceed established SLA
• Proficiency in the Microsoft Office Suite of products

Preferred qualifications, capabilities and skills

• Bachelor of Science or Business Administration Degree
• Knowledge of Commercial Card
• Technical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), or systems integration space
• PMP or other Project management Certifications
• Passion for learning new operating models, technologies, and industry trends