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Citi Group KYC Operations Team Lead - Kuala Lumpur 
Malaysia, Kuala Lumpur 
963503529

29.05.2025

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

In this role, you’re expected to:

  • Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment

  • Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally

  • Provide people management and development responsibilities and ensure team service level standards are met

  • Liaise with Compliance department and senior management within business units supported

  • Oversee new client onboarding and implement process enhancements to improve client onboarding experience

  • Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program

  • Monitor account refresh activity daily to ensure regulatory/document requirements are met

  • Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized

  • Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure

  • Has the ability to operate with a limited level of direct supervision.

  • Can exercise independence of judgement and autonomy.

  • Acts as SME to senior stakeholders and /or other team members.

As a successful candidate, you’d ideally have the following skills and exposure

  • 5-8 years of experience in KYC

  • Bachelor's degree/University degree or equivalent experience

Operations - Services


Time Type:

Full time

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