Philips Customer Success Manager Image Guided Therapy systems 

Indonesia, Special Capital Region of Jakarta 

962919514

As a

You will be joining the Indonesia IGT business and marketing team, a professional and diverse multi-functional team.Your role:

• Marketing alignment:
• KOL & Reference sites:Maintaining and developing a local network of clinical Key Opinion Leaders (KOL’s)and in coordination with clinical science, jointly driving standardization and clinical excellence.
• Sales Strategy Evolution:While not directly handling immediate sales, she/he needs to coordinate with project manager, clinical applications team to ensure that there is proper alignment on cathlab Sihren projects, to ensure that there is ample time to prepare the business unit for supply and delivery.
• Direct Customer Engagement:Proactively engage with key customers to discuss and understand their long-term strategies, behaviours, and procurement practices. Lead conversations to future upgrades via customer lifetime value (CLV) and added services.
• Strategic Collaboration:Work with a diverse, multi-functional team, including IGT Product/Business Specialists, Clinical Applications Specialists, Project Managers, and Service Engineers, marketing and communications team, MOH and customers to facilitate proper communication/alignment, deliver standardization and improve NPS
• Gain valuable experiencein customer relationship management, strategic planning, and stakeholder coordination within a leading healthcare technology company.

You're the right fit if you:

• Have experience incustomer relationship managementand/ormanagement consultingwith astrategic approach.
• Possess strong skills in managing stakeholder relationships and achieving results within complex organizations.
• Hold a master’s degree in marketing, Business, Health, or a related field.
• Fluent inEnglish and Bahasaand ideally havepractical experience in a clinical setting.

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .