SAP SAP Global Customer Identity Access Management 

United States, Illinois, Chicago 

962608295

What you’ll do

• Sales Strategy and Execution
• Develop and execute comprehensive strategies to promote SAP CIAM.
• Drive effective demand management by forecasting pipeline health, identifying coverage gaps, and coordinating with field and partner teams for effective demand generation.
• Identify and prioritize CX and BTP customers with potential for CIAM opportunity
• Contribute to achieving and exceeding New & Upsell bookings targets for SAP CIAM.

• Consumption and Customer Renewals
• Act as executive sponsor and COE within SAP CIAM accounts.
• Develop and execute comprehensive renewal strategies.
• Drive customer adoption and consumption of SAP CIAM solution, identify adoption gaps and strategies to promote new product innovations.

• Customer Engagement and Relationship Management
• Build and maintain strong relationships with key stakeholders and decision-makers within client organizations.
• Engage in consultative conversations to understand customer challenges, articulate the value proposition and recommend CIAM and ECPM technologies.
• Provide exceptional customer service to ensure client satisfaction and foster long-term partnerships.

• Product Expertise and Demonstration
• Serve as an expert on SAP CIAM offerings
• Work with Product Managers and Product Marketing to define and execute new and innovating go to market initiatives.
• Deliver compelling presentations and demonstrations to showcase the benefits of SAP's CIAM solution internally and externally to the business.

• Collaboration and Resource Management
• Work closely with internal stakeholders from Customer Success, Partner ecosystem to support customer engagements and accelerate deal closure.
• Strong alignment with the Account teams, Customer Success Partners & Partner Business manager to drive successful adoption and consumption of SAP CIAM.

• Forecasting & Reporting
  • Own accurate forecasting for SAP CIAM pipeline & bookings.
  • Report regularly to global leadership and contribute to QBRs with actionable insights and progress updates.

• Share best practices and success stories across global sales, partner and customer communities.

What you bring

• Required:
• 5+ years in technology or cloud software sales, ideally in CIAM, IAM or similar technologies.
• Proven track record of driving complex enterprise deals.
• Strong knowledge of enterprise technologies and architecture.
• Excellent communication, negotiation, and presentation skills.
• Ability to articulate complex technical concepts, their value and translating them into clear business outcomes
• Strong analytical skills with a focus on identifying customer needs and providing solutions.

• Preferred:
• Understanding of SAP technologies including SAP ERP, CX and SAP Business Technology Platform.
• Proficient in CIAM technology and experience in positioning solutions focused on CIAM.
• Extensive industry network for business development.
• Familiarity with SAP’s sales methodology, internal systems, and GTM motions
• Familiarity with the SAP Business Suite and SAP Line of Business solutions.
• Understanding of AI-readiness and data-driven transformation narratives at the CxO level.
• Understanding of industries and vertical markets for CIAM growth.

Soft skills:

• Exceptional written and verbal communication skills.
• Strategic thinking with a high degree of creativity and innovation.
• Strong executive presence and results-driven mindset.
• Ability to work across multiple teams within a matrix organization.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.