EY IAM Global Lead - Process Support Service Introduction 

Poland, Lower Silesian Voivodeship 

96254135

Identity and Access Management (IAM) organization, a part of Information Security which, enables over 400,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team, lead a team of Service Management and Process professionals who contribute towards the execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols.

Your key responsibilities

• Oversee, develop, and manage a geographically dispersed team of IT service management and process professionals, fostering a culture of excellence and continuous improvement.

• Define IT Service Management processes to ensure the consistent delivery of services/products according to agreed targets.

• Create and implement a framework and processes for service relationship management and customer feedback mechanisms.

• Monitor and report on service and operational levels, and conduct regular customer and service provider reviews.

• Lead the development and implementation of enterprise service management best practices.

• Contribute to the creation of short-term and long-term strategic roadmaps for IT service management, ensuring alignment with the organization's mission, vision, and objectives.

• Translate business needs into service offering requirements.

• Position the IT organization to embrace and support emerging customer service-driven needs.

• Collaborate with IT teams to review existing processes, capture operational challenges, and develop business requirements for improvement.

• Measure and determine ways to improve customer satisfaction and engagement.

• Work with other IAM teams, Business Management, and Finance partners on the cataloguing and management of the assets used to deliver the IAM services

• Complete other activities as assigned.

Skills and attributes for success

• Strong interpersonal, communication, consultative, and people management skills.

• Ability to prioritize and manage multiple assignments simultaneously in a fast-paced, highly challenging environment.

• Ability to effectively work with customers and management personnel at all levels, across various business areas and cultures.

• Conceptual knowledge of Identity and Access Management portfolio applications and technologies, as well as operating system platforms including Cloud technologies, to support proper recognition and potential impact of new product or service introductions

• Experience with developing management reporting and process improvement actions

• Analytical acumen and solution orientation to provide recommendations to teams and leaders in support of avoiding financial, operational, and security risks to EY and our customers

• Build and maintain strong relationships across all levels of a matrixed, geographically and culturally dispersed organization

• Effective communication and analysis skills to break down complex issues, formulate solutions, and influence partners at various levels of the organization, including senior management.

• Possess knowledge of the Information Technology Infrastructure Library (ITIL) to drive compliance in Incident, Problem, and Change processes and drive as necessary

• Possess knowledge of IT Service Management (ITSM)

• Good understanding of project management principles and practices

• Advanced oral and written English communication skills.

To qualify for the role you must have

• Bachelor’s degree in Information Assurance, Computer Science, Information Systems, or equivalent work experience.

• 10+ years of practical experience in the field of IT, with at least 7+ years of experience in Service Management.

• Experience in leading a geographically dispersed team

• Experience establishing service management frameworks in new environments.

• Working knowledge of ITIL processes, particularly Request, Problem, Incident, and Change Management, and understanding how they interrelate and can be successfully adopted.

• Excellent oral and written communication skills, with the ability to explain complex technical issues to non-technical audiences and customer needs and priorities to technical audiences.

• Experience capturing and developing business requirements and translating them into IT specifications.

• Familiarity with building out dashboards and/or metrics in PowerBI.

• Working knowledge of automation tool such as Microsoft Automate and PowerApps.

• Experience in project management, service introduction, and service readiness processes

Ideally, you’ll also have

• Understanding of Identity Management products and services

• ITIL v3 or v4 Foundation Certification

• Knowledge of Agile or Scaled Agile Framework (SAFe)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.