Td Bank Contact Center Rep III Loss Prevention 

Canada, Ontario, Markham 

962338039

Job Description:

• Job Description Summary

  Helping is at the heart of everything we do at our contact centers, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. At Fraud Loss Prevention, we are passionate in supporting and educating our customers to protect them from potential fraud. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.

  Job Details

  WhatYou’llDo

  As the voice of TD,you’llbe passionate about understanding our customers. Whetheryou’reassistingin-bound callers with accountinquiries, orresolving an issue by providing advice and recommending a TD product or service,you’llhelp us offer trusted support to our clients whenever they need it.You’llconsistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.

  As a valued member of our Contact Centre Team, you will:

  • Make people’s day:consistentlydeliver an outstandingcustomer serviceexperienceby offering friendly support through your knowledge of TD products,servicesand solutions.

  • Solve problems efficiently:resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.

  • Achieve your goals:consistently reach performanceobjectives, includingcustomer experience survey results, adviceandquality goals, compliance regulations,and productivity targets.

  • Never stop learning:activelyparticipatein ongoing training and coaching supportto helpyoucontinue togrow and developin yourrole.

  WhereYou’llWork

  After completing in-person training and onboarding sessions,you’llwork primarily offsite. Since most of your work activities can be performed independently,you’llspend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences.  The hiring manager will provide more information about how this works for their team.

  Additional Information

  We’redelighted thatyou’reconsidering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan,we’recommitted to providing the support our colleagues need to thrive both at work and at home.

  Colleague Development

  Ifyou’reinterested in a specific career path or are looking to build certain skills, we want to help you succeed.You’llhave regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – andwe’recommitted to helping youidentifyopportunities that support your goals.

  Training & Onboarding

  We’rehosting in-person training and onboarding sessions at Markham for 10 weeksto ensureyou’vegot everything you need to succeed in your new role.

  InterviewProcess

  We’llreach out to candidates of interest to schedule an interview.Wedo our bestto communicate outcomes to allapplicantsbyemail or phone call.

  National Occupation Classification (NOC)Code

  14201 – Banking,insuranceand other financial clerks (NOC)

  Start Date: October 27th, 2025

  Training: Mandatory 11 weeks 9:30AM-5:30PM Mon-Fri on site at 3500 Steeles Ave E. Markham Ontario

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.