Job Responsibilities
- Manage the onboarding of Equipment Finance loan and lease transactions across our Government, Hospital, Higher Education, Not for Profit, CORE, Specialty and Syndications segments.
- Serves as manager to specialists who are the primary point of service contact for each customer within EF’s portfolio.
- Provide ongoing oversight of team members’ work to ensure data quality and accuracy is maintained according to policies and procedures and in close partnership with Quality Control.
- Create synergies and foster partnerships across the Onboarding sites, with Equipment Finance operations, including our global operations team, sales and bankers, legal and asset team, structuring and underwriting officers to effectively manage pipeline workflow and Service Level Agreement (SLA) adherence.
- Act as productivity and efficiency champion for the process; Promote a culture that fosters continuous improvement, encourages new ideas & empowers the team to execute on them.
- Establish, communicate and manage to key performance metrics and provide updates to senior management.
- Ensure an audit ready team by maintaining an effective controls framework and self-identifying any potential risk areas.
- Develop talent within the onboarding team through training, coaching and ongoing support through regular one on one meetings, objective discussions and performance evaluation discussions.
Required qualifications, skills and capabilities
- 4+ years management experience, 8+ years banking experience or equivalent.
- Experience in Commercial lending transactions & loan documentation.
- Skilled in handling client issues and problem resolution in a high volume, fast paced environment.
- Strong influencing and communication skills with all levels of stakeholders, building strong partnership with various teams to help deliver results.
- Relevant process management experience analyzing as-is business processes, mapping process flows, analyzing and recommending improvements to processes and implementing them using various industry standard practices and tools.
- Ability to lead in a continuous change and agile business environment.
- Inclusive, supportive leadership with the ability to collaborate across functional teams; lead across boundaries and realize the benefits of a globally diverse workforce.
Preferred qualifications, skills and capabilities
- Equipment Finance documentation or transaction management; knowledge of appropriate due diligence for loan & lease documentation and perfection of collateral.
- Sound understanding of project management and quality methodologies.
- Proficient in developing procedures and training solutions.
- Advanced proficiency in Microsoft Office products.