Uber Staff Software Engineer 

United States, West Virginia 

962133704

What You'll do:

1. Lead System Design & Development: Architect and implement high-scale, low-latency solutions that drive Uber’s customer Obsession platforms including Supervisor and agent support systems.
2. Drive Innovation: Identify opportunities for technological advancement within the customer support domain, leveraging AI, and data analytics to improve customer outcomes.
3. Collaborate Across Teams: Work closely with Product, Operations, Data Science, and other engineering teams to define requirements, align on objectives, and deliver impactful solutions.
4. Foster Engineering Excellence: Champion best practices in code quality, architecture, testing, and operational excellence, driving a culture of technical rigour and continuous improvement.
5. Mentor and Guide: Act as a technical leader and mentor for engineers, providing guidance on complex problems, system design, and career growth.
6. Focus on Scalability: Build resilient systems capable of handling Uber's global scale and diverse set of customer needs.
7. Ownership & Accountability: Take full ownership of projects, from ideation to deployment, ensuring timely delivery and high-quality results.

What You'll need:

1. Experience: 8+ years of professional software development experience, with a track record of leading large-scale, complex projects.
2. Technical Skills:
3. Expertise in programming languages such as Go or equivalent.
4. Strong understanding of distributed systems microservices architecture.
5. Proficiency in databases (SQL, NoSQL) and data processing pipelines.
6. Problem-Solving: Proven ability to analyze and solve complex technical and business problems.
7. Communication: Strong written and verbal communication skills, with the ability to influence stakeholders and articulate technical concepts to non-technical audiences.
8. Leadership: Demonstrated experience mentoring engineers, fostering team collaboration, and driving a shared vision.
9. Customer Focus: A deep understanding of the customer journey and a passion for delivering exceptional user experiences.
10. Adaptability: Thrives in a fast-paced, dynamic environment with evolving priorities and challenges.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .