Amazon Support Assoc II Services 

India, Karnataka, Bengaluru 

962038674

Key job responsibilities
As a dedicated IT Support Professional, responsibilities encompass providing comprehensive ticket-based, walk-up, and remote Help desk support across Amazon's multi-site environments, while delivering high-quality, hands-on troubleshooting and resolution of technical issues. The role involves managing service provider engagements, overseeing routine processes including new hire onboarding, computer lifecycle management, asset inventory, imaging, warranty support, and hardware recycling. Key functions include participating in process development and implementation, researching and deploying new hardware/software solutions, and evaluating system health through log analysis. Critical responsibilities include providing on-call support for high-severity incidents and serving as an escalation point of contact for the team, while assisting with activities to triage and escalate system or network outages to minimize downtime. The position requires effective understanding and execution of change management activities in a high-availability environment, along with active collaboration with partner teams and vendors on continuous improvement projects, defining requirements, and managing execution to deliver operational excellence and value. The role demands strong problem-solving skills, a commitment to expanding technical expertise, and staying current with IT policies and emerging technologies to ensure optimal system performance and reliable IT service delivery.A day in the life

- At least 5 years of related industry experience in an enterprise environment.- Analytical abilities and proven problem-solving skills must be a real troubleshooter who excels at spotting issues and monitoring problems.
- Significant experience supporting users and their hardware and software.
- Experience with AD Systems Administration in a mixed operating system environment – Chrome OS, Windows and Unix.
- Knowledge of networking hardware and concepts.
- Crestron DMC-T or DMC-E Certification
- ITIL Certified
- SynAudCon Training
- CTI-P101 Foundations of Crestron Programming Certification
- CompTia Network+ and Cisco Certified Network Associate (CCNA)
- Additional Certifications or formal training by AV manufacturers (e.g., Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.)