SAP Incident Management & Change Management_IT Technology 

India, Telangana, Hyderabad 

960684965

1. Network Monitoring:

• Continuously monitor networks, servers, and communication systems using specialized tools.
• Track network performance metrics (e.g., bandwidth usage, uptime, response time).

2. Issue Detection & Resolution:

• Detect and diagnose network issues, system outages, and performance bottlenecks.
• Escalate and resolve network failures, hardware malfunctions, or connectivity issues promptly.
• Provide real-time troubleshooting and incident management.

3. Incident Response & Reporting:

• Respond to incidents, alerts, and alarms in a timely manner.
• Create detailed reports on system incidents, outages, and solutions implemented.
• Communicate with different teams and management during network incidents.

4. System Maintenance & Optimization:

• Conduct routine maintenance to ensure network health.
• Suggest improvements to existing systems and contribute to optimization projects.

5. Documentation & Communication:

• Maintain accurate and up-to-date documentation of network configurations, incidents, and procedures.
• Collaborate with internal teams, vendors, and third-party service providers for troubleshooting or installations.

6. Customer Support:

• Provide technical assistance to internal teams and external clients in relation to network issues.
• Serve as a point of contact for clients regarding service disruptions and network performance concerns.

Experience:

• 1-3 years of experience in network monitoring, troubleshooting, or similar roles.
• Experience with NOC tools such as SolarWinds, Nagios, or equivalent.
• Technical Skills:
• In-depth knowledge of network protocols (TCP/IP, BGP, OSPF, DNS, DHCP).
• Familiarity with network devices (routers, switches, firewalls) and system monitoring tools.
• Experience in handling security incidents and troubleshooting internet or system outages.

Key Competencies:

• Strong analytical and problem-solving skills.
• Ability to work under pressure and prioritize issues during critical incidents.
• Excellent verbal and written communication skills.
• Ability to work in a 24/7 rotating shift environment, including nights and weekends.

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