Uber Sr Operations Manager - Delivery Partner Uber Eats 

United States, West Virginia 

960177277

Your Impact in Role:

1. Unlock DP Insights to Inform Strategy: Collect feedback from DP via CSAT surveys, dialogue forums, and new feedback channels to generate valuable insights and influence strategic decisions.
2. Drive Proactive and Scalable Action: Enable a more proactive and structured approach to turning DP feedback into tangible improvements, through close cross-functional collaboration.
3. Elevate DP Experience and Strengthen Reputation : Support supply growth by improving user experience and strengthening reputation by implementing operational improvements and communication initiatives.
4. Ensure Regulatory Adaptability and Compliance : Proactively adjust and enforce operational processes in response to evolving policies to ensure regulatory compliance and organizational agility.

The Experience You’ll Bring:

1. Fluency in Japanese and business-level English
2. Strong analytical skills in quantitative and qualitative data – Ability to interpret numbers, extract insights, and translate them into actionable strategies. (SQL experience preferred.)
3. Data-driven problem-solving skills – Ability to analyze trends, identify root causes, and make informed decisions.
4. Project management experience in a fast-paced, cross-functional environment – Skilled at managing multiple stakeholders and driving projects to completion.
5. Proactive and results-oriented mindset – Self-motivated with a focus on driving impact.

Preferred Qualifications

1. Experience in CRM (Customer Relationship Management)
2. Knowledge of statistics is a plus

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .