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EY Business design - Salesforce QA -Senior 
India, West Bengal, Kolkata 
957444526

17.07.2024

Role Description :

  • Must Have Skills : SFDC QA Testing
  • Must possess excellent functional insights on CRM Technologies, Saleforce.com, knowledge on salesforce Sales Cloud/Service Cloud/Experience Cloud
  • Good to have expertise with working on Middleware.
  • Writing Product requirement documents and creating user stories
  • Hands on QA experience with: Sales Cloud / Service Cloud CRM Functional Experience, Integration, Salesforce administrator certification

Key Responsibilities

  • As a QA, you will be responsible for collaborating with business analysts, developers, and stakeholders to understand system requirements and user stories.
  • Create comprehensive test plans, test cases, and test scripts based on functional and technical specifications
  • Define test objectives, test scope, and success criteria for each testing phase or cycle
  • Test Execution and Defect Management: Execute test cases and test scripts to validate Salesforce functionality, integration, and customizations
  • Extensive knowledge of different Salesforce Modules like Configuration and Setup, Object Manager and Lightning App builder, Salesforce Security, Automation Rules, Analytic management, Profiles etc.
  • Strong testing skills in Salesforce lightning App, Salesforce standard object, custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements.
  • Good understanding of the Developer Console to run the SOQL Queries.
  • Have good understanding of Workflow/Process automation which includes Flows, Process builder, workflow rules, and validation rules.
  • Have good understanding of Salesforce security concepts like: Organization security setting, OWD, Sharing rules, Profiles, Permission Sets etc.
  • Good understanding of Analytic Management: Reports and Dashboards.
  • Strong Analytical skills required, including a thorough understanding of how to interpret customer business needs, analyse and translate them into requirements.
  • Excellent verbal and written communication skills and ability to interact with diverse groups of internal/external stakeholders and subject matter experts.
  • Ability to document requirements, to develop use cases and process flow charts, to create presentations and to capture, report and track changes.
  • Basic Understanding of Data Management: Data Loader, Import Wizard
  • Actively involves in Functional testing, Regression testing, smoke/sanity testing, and addressing issues related to different environments (Sandbox, UAT, Production).
  • Strong experience with Agile software development (Scrum) process.
  • Participate in sprint planning, sprint reviews, and retrospective meetings to provide QA insights and contribute to process improvement efforts
  • Documentation and Reporting: Document test results, including test execution logs, defects, and any deviations from expected behavior.
  • Interacting with designers, Architects, Developers, QA and UAT teams during development, testing and implementation phases.
  • Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.
  • Certifications : Salesforce Administrator Certification, Salesforce App Builder or any cloud certifications
  • Skills required: Sales Cloud / Service Cloud CRM Functional Experience, Integration



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