Uber Service Team Analyst III - Senior Process 

United States, West Virginia 

957073365

About the role

You will work on complex business processes that are essential to keep the Uber operations in good functioning order.

You will ensure your actions are run properly and on time, meeting the expectations in terms of quality and Service Level Agreements (SLAs), by following the Standard Operating Procedures (SOPs).

While executing these processes, you will identify areas of improvement, conduct root-cause analyses, build data-driven strategies and implement your enhancements iteratively and incrementally.

You will participate in the design of new processes and analyze their execution on small cohorts before scale up. Accordingly, you will prepare brand-new SOPs and ensure they are kept up to date.

You will break down business requirements into technical tasks to deliver work iteratively and incrementally, aligning your prioritizations with the Operations Coordinator.

What you’ll do

• Participate in the design of new business processes
• Write Standard Operating Procedures (SOPs) and keep them updated
• Execute complex processes and work on their continuous optimization
• Write queries and scripts to reduce execution time and guide other team members
• Own end-to-end project plan and suggest improvements for the entire portfolio
• Improve technical skills continuously to match evolving business needs
• Work on business critical processes in coordination with Stakeholders and Team Members

What you’ll need

Good knowledge in:

• Google Sheets (reporting & trend analysis)
• SQL and Google Script

Proven track record in:

• operational excellence and continuous optimization
• executing multiple business processes in accordance with SOPs

• creating flows (ex.: Lucidchart)

• Practical experience in executing and optimizing large scale processes (mega-region)

• Faculty to provide guidance on project designs and continuous improvements

• Ability to work on your own initiative independently (proactive) or in Group (excellent teammate)
• Strong Analytical Skills, Critical Thinking, Business Acumen
• Excellent written and spoken English (fluent)

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .