Airbnb Staff Software Engineer User 

United States 

956854492

The Community You Will Join:

Airbnb is powered by our Host and Guest communities. Trip quality is at the core of Airbnb's trust platform. The Users & Quality team is responsible for the end to end products of delivering perfect trips to our guests, from reviews and superhost and standards enforcement. Our work includes but not limited to

• Reviews - As a two sided marketplace, reviews allows both guests and hosts to recognize and keep each other accountable. Collecting and actioning on data collected from our users, including the business logic of the questions we ask in the review flow is the backbone of the reputation team.
• Superhost - The concept of a host is core to Airbnb, the superhost program is built to recognize and reward top hosts for going above and beyond to provide an incredible experience for guests.
• Standards - Airbnb is built on trust, the reputation team is tasked with escalating education and enforcement when poor feedback is received.
• Insights - Data is the center of Airbnb, powering all things. The Reputation team provides easily consumable and accurate data to hosts about how they are performing and opportunities they may want to take advantage of.

The Difference You Will Make:

We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. You will be vital in creating a hospitality system that helps Airbnb and hosts deliver magical stays. This requires collecting the right quality signals from users and synthesizing quality signals, including reviews, customer service tickets, and others, to form an accurate understanding of trip quality and user reputation. We are at the early stages of a multi-year journey to build a company-wide quality platform. As a key contributor, you will have the unique opportunity to redefine the space for Airbnb. You will be in charge of driving large initiatives spanning the various products and services, coordinating with cross functional partners and teams, and defining a clear path to complex requirements.

A Typical Day:

• Work with cross functional partners (product managers, legal etc) to design and deliver high-quality products.
• Create paved paths and best practices within the reviews, standards, and insights space.
• Lead efforts to architect, build, and launch solutions for serving reviews flows and providing data to our users.
• Provide critical input in team roadmap and technical direction.
• Influence and collaborate with stakeholders to adopt team goals and roadmaps.
• Build efficient and backend solutions that are reliable, performant and scalable.
• Collaborate with team members and cross functional partners to define product definitions and roadmaps

Your Expertise:

• 5+ years of full-time work experience in software engineering, information technology, or related domains.
• Experience with designing and building large scale production systems or features.
• Willing to work across the backend stack to address technical challenges anywhere in the system.
• Experience with working in a cross-functional team that touches many of the core systems and user flows at Airbnb.
• Experience with service oriented architecture.
• Proficiency in one or more backend server languages (Ruby/Java/Kotlin), and expertise in popular storage systems such as relational databases, noSQL and caching.
• Breadth of knowledge in reviews and metrics domain is a plus